Sorayah Santos
Catasauqua,PA
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance efficiency and client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress/Bartender
Plaza Azteca
02.2023 - 12.2024
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Crew Trainer
McDonald's
02.2021 - 03.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Competitive and Recreational Gymnastics Coach
Parkettes National Gymnastics
08.2022 - 01.2023
- Contributed to gym fundraising efforts by organizing events, securing sponsorships, and promoting community involvement in support of the team.
- Implemented regular progress evaluations for each athlete, enabling timely adjustments to be made in their training plans as needed.
- Organized and led team-building exercises that enhanced overall team dynamics and camaraderie among gymnasts across various age groups.
Education
High School Diploma -
Freedom High School
Bethlehem, PA06-2024
Skills
- Team collaboration
- Strong multitasking
- Customer service
- Attention to detail
Certification
- OSHA Certified
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- ServSafe Food Handler's Certification
Languages
Spanish
Native or Bilingual
Timeline
Waitress/Bartender
Plaza Azteca
02.2023 - 12.2024
Competitive and Recreational Gymnastics Coach
Parkettes National Gymnastics
08.2022 - 01.2023
Crew Trainer
McDonald's
02.2021 - 03.2023
High School Diploma -
Freedom High School
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