Sorayda Burgos
Orlando ,FL
Summary
Dynamic and detail-oriented professional with a proven track record in enhancing dining experiences at AVA Mediterraegean. Skilled in teamwork and collaboration, adept at maintaining high cleanliness standards, and committed to continual improvement. Demonstrated ability to manage high-volume periods efficiently, ensuring customer satisfaction and operational excellence.
Overview
7
7
years of professional experience
Work History
Server Assistant
AVA Mediterraegean
Winter Park, FL
06.2023 - Current
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Respected guest privacy by discreetly clearing dishes without interrupting conversations.
- Facilitated positive dining experience, greeting guests warmly and assisting with seating arrangements when necessary.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted with bussing tables and cleaning up spills.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Reset and cleaned tables quickly to prepare for new customers.
- Assisted servers in providing efficient service for improved guest experiences.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Elevated guest experience through consistent table maintenance, including crumb sweeping and resetting silverware as needed.
- Provided support during special events, ensuring seamless operations despite increased demands.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
- Monitored food and beverage supplies, assisting with restocking when needed..
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
Mesera
Lyfe Restaurant
Elizabeth, NJ
01.2023 - 05.2023
- Served food and beverages promptly with focused attention to customer needs
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Checked guests' identification before serving alcoholic beverages.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
Bartender
City Tavern
Elizabeth, NJ
01.2018 - 01.2023
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Prepared garnishes by evenly slicing and pitting fruits.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients
- Passionate about learning and committed to continual improvement.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
Administración De Empresas Agropecuarias - Business Administration
Unisarc
Colombia 12.2013
Skills
- Teamwork and Collaboration
- Attention to Detail
- Positive and Friendly Attitude
- Willing to Learn
- Dining customer service
- Clear Communication
- Table clearing
- Wait Staff Support
- Customer Service
- Cleanliness standards
- Supply Restocking
- Service prioritization
- Table setting arrangements
- Personal hygiene
Languages
Español
Native or Bilingual
Inglés
Professional Working
Timeline
Server Assistant
AVA Mediterraegean
06.2023 - Current
Mesera
Lyfe Restaurant
01.2023 - 05.2023
Bartender
City Tavern
01.2018 - 01.2023
Administración De Empresas Agropecuarias - Business Administration
Unisarc