Ana Isabel Soriano
Ewa Beach,HI
Summary
Recent BS Biology graduate eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
8
8
years of professional experience
Work History
Sales Associate
7-eleven
Ewa Beach, Hawaii
12.2017 - 12.2019
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Worked successfully with diverse group of coworkers to meet deadlines, attain goals, and complete project objectives.
Office Assistant
Hawaii State Department of Taxation
Honolulu, Hawaii
04.2015 - 10.2017
- Provided administrative support to staff members, including copying and scanning documents, and filing paperwork.
- Maintained an organized filing system of paper documents and electronic files.
- Managed daily office operations and maintained a clean and efficient workspace.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Retail Sales Associate
Ross Dress for Less
Aiea, HI
10.2012 - 01.2015
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Demonstrated knowledge of store products and services.
- Completed transactions in an efficient manner while providing excellent customer service.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Food Service Worker
The Little Café Siam
Honolulu, HI
02.2012 - 11.2012
- Greeted customers, provided great customer service upon arrival, and maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Monitored inventory levels of food items used during meal services.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Collaborated with team to deliver timely service of items.
Barista
Starbucks
Honolulu, HI
11.2011 - 09.2012
- Greeted customers and provided excellent customer service by responding to inquiries quickly and professionally.
- Prepared and served a variety of coffee drinks and baked goods, adhering to specific recipes and presentation standards.
- Managed cash register and processed transactions with accuracy and integrity.
- Followed safety procedures while operating machinery.
- Adhered to health department regulations concerning sanitation standards.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Education
Bachelor of Science - Biology
University of Hawaii At Manoa
Honolulu, HI12-2023
Certified Phlebotomy Technician - Phlebotomy
Caregiver Training School
1320 Kalani Street Honolulu, HI 9681708-2017
Some College (No Degree) - Medical Technology
Far Eastern University
Nicanor Reyes Street Sampaloc, Manila PhilippinesHigh School Diploma -
College of The Holy Spirit of Tarlac
Tarlac City, Philippines08-2009
Skills
- Computer proficiency, with a typing speed of 55 wpm,
- Critical thinking
- Research skills
- Strong verbal and written communication skills
- Reading comprehension skills
- Great at multitasking and time management
- Service-oriented
- Collaboration
- Profound ability to work under minimal supervision, and able to work in a high-stress environment
Affiliations
- Following graduation, I began using my expertise in subjects like biology, microbiology, and chemistry to assist some of my friends with their schoolwork. That, in my opinion, demonstrates excellent leadership, which calls for excellent communication, attentive listening, patience, problem-solving, time management, adaptability, and a readiness to take on new tasks, and keep learning new things.
Accomplishments
- Recognized as one of the high-achieving freshmen and sophomores in college by the non-profit honor society, National Society of Collegiate Scholars (NSCS).
Languages
English
Full Professional
Tagalog
Full Professional
Ilocano
Full Professional
Timeline
Sales Associate
7-eleven
12.2017 - 12.2019
Office Assistant
Hawaii State Department of Taxation
04.2015 - 10.2017
Retail Sales Associate
Ross Dress for Less
10.2012 - 01.2015
Food Service Worker
The Little Café Siam
02.2012 - 11.2012
Barista
Starbucks
11.2011 - 09.2012
Bachelor of Science - Biology
University of Hawaii At Manoa
Certified Phlebotomy Technician - Phlebotomy
Caregiver Training School
Some College (No Degree) - Medical Technology
Far Eastern University
High School Diploma -
College of The Holy Spirit of Tarlac
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