Angel Powell
Oxford,Mississippi
Summary
Diligent Customer Service Specialist that brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.
Overview
9
9
years of professional experience
Work History
Sales Associate
Ms. Carol Beauty Supply
Oxford, MS
10.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Specialist (Remote)
Response Mine Interactive
03.2021 - 10.2023
- Maintained a customer resolution rate of 95% over my tenure with the company.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Participated in ongoing proprietary product trainings and certifications to become more of an asset and advance my knowledge in problem solving, CRM software, and customer service.
- Executed on-time and under budget project management to resolve complex issues.
- Led team engagement to assist cross-functional departments and achieve goals.
Customer Service Representative (Hybrid)
Exclusive Media
06.2019 - 01.2021
- Set attainable daily, weekly and monthly goals and game plans for the grievance department.
- Cross-trained new team members, resulting in 17% increase in customer satisfaction ratings from the time I was hired.
- Engaged with customers through live chat, email, and phone with the goal of establishing a relationship and ensuring they feel satisfied with the service they received before ending the interaction.
- Successfully multitasked while navigating various functions of the companies service management system.
- Volunteered to handle complaints and issues for manager during busy time periods.
Customer Service Specialist
American Health Marketplace
02.2017 - 06.2019
- Assisted over 40 clients daily with their needs and concerns via phone, email, web chat, and fax.
- Coordinated internally with operations and logistics to maintain knowledge of new company products.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Used quality assurance and operational data to ensure accuracy of customer scripts and proper escalation of issues to department supervisor.
- Mentored new employees on procedures and policies to maximize team performance.
Education
High School Diploma - undefined
Oxford High School
03.2013
Associates Degree - undefined
Northwest Community College
01.2013
Skills
- Working efficiently within a remote setting
- Problem Resolution
- Microsoft Teams
- 55 wpm Typing Speed
- Issue and Complaint Resolution
- Project Management
- Google Suite
- Microsoft Office
- CRM Software
- Call Center Environments
- Excel Spreadsheet
- Customer service
- Call Documentation
Timeline
Sales Associate
Ms. Carol Beauty Supply
10.2023 - Current
Customer Service Specialist (Remote)
Response Mine Interactive
03.2021 - 10.2023
Customer Service Representative (Hybrid)
Exclusive Media
06.2019 - 01.2021
Customer Service Specialist
American Health Marketplace
02.2017 - 06.2019
High School Diploma - undefined
Oxford High School
Associates Degree - undefined
Northwest Community College