Denise Weatherington
Belleville,NJ
Summary
Adaptable professional in office and administrative support with expertise in data entry, record management, and customer service. Known for high productivity and efficient task completion. Excel in organization, time management, and communication to meet and exceed workplace demands.
Overview
27
27
years of professional experience
Work History
Staff Assistant
The University Hospital
Newark, NJ
01.2011 - Current
- Complete Insurance LOGS daily, append comments in EPIC if, patient is still in house, and claim denied by tasking PA
- Then disburse LOGS accordingly
- Completed daily U/O and IP Retro List charges in HQuest then D/C cases in EPIC and Reversal cases added to daily Reversal List and submitted to Finance Department
- As needed Coordinates Medical Transportation for discharges
- As needed cover Baby Birth Stats by entering babies/mom birth stats in EPIC then fax Birth Stats to insurance companies then D/C baby/mom out of EPIC
- Complete Medical Records Audits upon request
- Answer a high volume of incoming calls while handling in person inquiries from clients and colleagues
- Handles all media and public relations inquiries
- Prepare reports, maintain data base and performs statistical analyses.
Customer Service Agent
Arise online Service Provider
Miramar, Florida
03.2023 - 02.2024
- Successfully handled scheduling and coordination of repair appointments for various Manufacturers Warranty Companies as an independent contractor.
- Implemented and followed quality control procedures to maximize customer contentment.
- Participated in ongoing proprietary product trainings and certifications to become more of an asset and advance my knowledge in problem solving, CRM software, and customer service.
- Executed on-time and under budget project management to resolve complex issues
- Led team engagement to assist cross-functional departments and achieve goals.
- Assisted over 40 clients daily with their needs and concerns via phone, email, web chat, and fax
Unit Clerk
The University Hospital
Newark, NJ
12.2010 - 06.2011
- Prepare and Compile patient records Copy patient's charts for medical records
- Record physician's orders in patient's charts and medical records Share with the Business Office upcoming patient discharges
- Answer telephones
- Disburse mail and personal items to patient left by family
- Greet visitors
- Transport patients via wheelchair for testing off the Unit or upon Discharges.
Patient Service Representative
The University Hospital
Newark, NJ
01.2001 - 11.2010
- Collected and entered all patient demographic, employment and insurance information into EPIC hospital system
- Schedule appointments for 13 different specialty clinics
- Obtained and completed health insurance referrals for patients
- Refer patients to Charity Care for financial assistance
- Compiles721 Reconciliation Reports
- Maintain Surgical Sub-Specialty templates
- Answer incoming calls
- Floated throughout Ambulatory Care Services clinics performing registration.
Unit Clerk
The University Hospital
Newark, NJ
01.1998 - 11.2001
- Register patients
- Answer telephones
- Address patients and family members concerns
- Complete paperwork on patient's being referred to other Units at University Hospital
- Schedule medical appointments for patients.
Education
Nursing -
Essex County College
Newark, NJ07.2024
Skills
- EPIC Cadence System Logician
- Type 50WPM
- CPR Certification
- Data Entry
- Office Administration
- Computer Skills
- Google Suites
- Problem Resolution
- Call Center Environments
- Project Management
- Working Efficiently within a remote setting
- Excel Spreadsheet
- Customer Service
- Microsoft Office
- Microsoft Teams
References
Available upon request
Timeline
Customer Service Agent
Arise online Service Provider
03.2023 - 02.2024
Staff Assistant
The University Hospital
01.2011 - Current
Unit Clerk
The University Hospital
12.2010 - 06.2011
Patient Service Representative
The University Hospital
01.2001 - 11.2010
Unit Clerk
The University Hospital
01.1998 - 11.2001
Nursing -
Essex County College
Similar Profiles
Jennifer CastroJennifer Castro
Operating Room Nurse/scrub nurse at The University HospitalOperating Room Nurse/scrub nurse at The University Hospital
YAHYA ABDULLAH HASSAN OTAIFYAHYA ABDULLAH HASSAN OTAIF
Audiologist at King Khalid University Hospital & King Abdul-Aziz University HospitalAudiologist at King Khalid University Hospital & King Abdul-Aziz University Hospital
JUSTEENE JOHNSONJUSTEENE JOHNSON
Student Internship/Training at University Hospital of the West Indies; Kingston Public Hospital (KPH); Bustamante Hospital for Children; Bellevue Hospital; Victoria Jubilee Hospital; National Chest HospitalStudent Internship/Training at University Hospital of the West Indies; Kingston Public Hospital (KPH); Bustamante Hospital for Children; Bellevue Hospital; Victoria Jubilee Hospital; National Chest Hospital
Kelsie StachokusKelsie Stachokus
Project Manager at Innovation Labs - ILABSProject Manager at Innovation Labs - ILABS
Martha MartinMartha Martin
Home Cleaner at Self-employeedHome Cleaner at Self-employeed