Maya C. Pha
Sun Prairie
Summary
Skilled healthcare professional specializing in patient coordination and medical interpreting. Leverages expertise in Epic Electronic Health System to streamline workflows and enhance patient experiences. Manages appointment logistics effectively, ensuring comprehensive care for diverse patient populations.
Overview
28
28
years of professional experience
Work History
Care Coordinator Assistant
American Family Children's Hospital
Madison
04.2021 - Current
- Coordinated patient care plans with multidisciplinary teams.
- Guided families through insurance and financial resource navigation to ensure access to care.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Communicated updates to patients regarding treatment options and services.
- Conducted intake assessments to gather relevant patient information.
- Managed scheduling and appointment logistics for various departments.
- Communicated effectively with families to provide information about services and procedures.
- Informed clients about available community resources and services to empower their healthcare decisions.
- Responded promptly to inquiries from patients regarding their care plans.
- Partnered with community resources to expand patient support services and improve overall care.
- Supported staff training on care coordination processes and tools.
- Maintained accurate records in electronic health systems for compliance.
Medical Interpreter
Certified Hmong Medical Interpreter
Madison
09.2011 - Current
- Provided professional and confidential interpreting in Hmong and English, facilitating clear communication between limited and non-English speakers and healthcare providers.
- Collaborated with hospitals and clinics throughout Madison, including UWHC, UWMF, GHC, DEAN, St. Mary’s, and Verona School District, to ensure effective interpretation services.
- Facilitated communication between healthcare providers and Hmong-speaking patients.
- Translated medical documents and patient information accurately and clearly.
- Assisted in understanding treatment plans and medical terminology for patients.
Medical Assistant
American Family Children’s Hospital
Madison
08.2011 - 04.2021
- Provided patient care by preparing examination rooms and assisting with procedures.
- Assisted physicians with patient care by taking vital signs and histories, preparing patients for examinations to enhance care delivery.
- Administered injections, medications and treatments as directed by the physician.
- Administered medications and performed basic laboratory tests according to physician instructions.
- Roomed and prepared clinics, scheduling tests based on diagnosis to ensure efficient patient flow.
- Requested records and labs to support seamless clinic operations.
- Trained new staff members on office protocols and patient care practices.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Float Medical Assistant
St. Johns Hospital and Clinics
Springfield
10.2005 - 04.2011
- Performed rooming, EKGs, triage, phone support, and injections; served as super user of Cadence and Epic electronic health records.
- Assumed roles across fifteen-provider internal medicine group to ensure continuity of care.
- Adapted to various departments to provide coverage during staff absences due to sick leave and vacation.
- Internal Medicine Group. Website: [not provided]
Float Medical Assistant
Kaiser Permanente
Sacramento
05.1998 - 07.2005
- Float Medical Assistant for a sixteen Pediatrician practice with floating through Pediatric Specialties of Hematology and Oncology.
- Roomed patients, administered injections, and recorded vital signs while ensuring patient comfort during outpatient chemotherapy.
- Epic Electronic Health Record, procedure preps and assist with circumcisions.
- Also perform audiogram screenings, ear washes, vision screens and registration backup and appointment scheduling.
- Pediatrics practice. Website: [not provided]
Education
Human Health
South University
Savannah, Georgia03-2026
The National Certification Commission For Healthcare Interpreters - Hmong Interpreting
Madison Area Technical College
Madison, WI01-2013
Diploma - Medical Assisting
Carrington College
Sacramento, CA07-1995
Diploma - general studies
Luther Burbank High School
Sacramento, CA06-1992
Skills
- Patient coordination
- Appointment scheduling
- Patient follow-up
- Patient check-out
- Clinic closing
- Medical terminology
- Medical interpreting
- Medication administration
- Vitals
- Newborn bilirubin checks
- Hematocrit testing
- Urinalysis
- Bladder scanning
- EKGs
- Epic Electronic Health System
- Cadence Scheduling System
- Process improvements
- Clinic closing
References
- Kristen Blotz, Nursing Supervisor, American Family Children’s Hospital, 1675 Highland Ave, Madison, WI, 53792, (608) 263-6420
- Mimi Killpack, Nursing Supervisor, University of Wisconsin Hospital and Clinics, 2880 University Ave, Madison, WI, 53705, (608) 263-7515
- Marilyn Bartosh, Administrative Supervisor, University of Wisconsin Hospital and Clinics, 2880 University Ave, Madison, WI, 53705, (608) 263-6425
- Kelly Carr LPN, Coworker, St. Johns Internal Medicine, 3231 S. National Ave, Springfield, MO, 65807, (417) 880-2926
Additional Profession
Certified Hmong Medical Interpreter, Madison, WI, 09/01/11, Present, Worked in all Hospitals and Clinics throughout Madison including UWHC, UWMF, GHC, DEAN, St. Mary’s and Verona School District. Professional and confidential interpreting in the Hmong and English Language bridge the gap aiding understanding between limited and non-English speakers and their providers.
Timeline
Care Coordinator Assistant
American Family Children's Hospital
04.2021 - Current
Medical Interpreter
Certified Hmong Medical Interpreter
09.2011 - Current
Medical Assistant
American Family Children’s Hospital
08.2011 - 04.2021
Float Medical Assistant
St. Johns Hospital and Clinics
10.2005 - 04.2011
Float Medical Assistant
Kaiser Permanente
05.1998 - 07.2005
Human Health
South University
The National Certification Commission For Healthcare Interpreters - Hmong Interpreting
Madison Area Technical College
Diploma - Medical Assisting
Carrington College
Diploma - general studies
Luther Burbank High School