Adilene Zepeda
Cedar Fort,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
12
12
years of professional experience
Work History
Care Coordinator Assistant
Intermountain Medical Center
02.2023 - Current
- Enhanced patient care by developing and implementing comprehensive care plans.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
H&L Hair & Nail Salon
Cosmetologist
06.2012 - 12.2022
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.
- Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
- Maintained inventory levels of salon products, reducing waste and ensuring availability for client use.
Veterinary Receptionist
Pinebrook Animal Hospital
07.2021 - 12.2021
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Boosted clinic revenue with accurate billing and invoicing procedures.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
Education
Bachelor of Science - Veterinary Science
Utah State University
Logan, UT12.2022
Associate of Science -
Salt Lake Community College
Salt Lake City, UT05.2019
High School Diploma -
Galena High School
Galena, AK05.2013
Skills
- Multidisciplinary Team Collaboration
- Progress Monitoring
- Documentation
- Process Improvements
- Organizational Skills
- Healthcare Operations
- Documentation Proficiency
- Database Coordination
- Scheduling
- Monitoring Tools
Languages
Spanish
Native or Bilingual
Timeline
Care Coordinator Assistant
Intermountain Medical Center
02.2023 - Current
Veterinary Receptionist
Pinebrook Animal Hospital
07.2021 - 12.2021
H&L Hair & Nail Salon
Cosmetologist
06.2012 - 12.2022
Bachelor of Science - Veterinary Science
Utah State University
Associate of Science -
Salt Lake Community College
High School Diploma -
Galena High School