Sagrario Encarnación
Hartford,CT
Summary
Professional with strong background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.
Overview
20
20
years of professional experience
2
2
Certification
2
2
Language
Work History
Care Coordinator / Medical Assistant
Intercommunity Health Care
Hartford, CT
12.2023 - Current
- Perform all medical assistant duties, such as rooming patients, taking vitals, and updating electronic medical records, phlebotomy, point-of-care testing, history gathering, collecting behavioral health screenings, and scheduling appointments
- Coordinate referrals to specialists and ensure timely completion of referrals
- Schedule transportation for patients who require assistance getting to appointments
- Send correspondence to patients, specialists, and other healthcare providers as needed
- Obtain prior authorizations for medical procedures and medications
- Assist with care coordination activities, such as tracking patient progress and outcomes
- Communicate regularly with patients to ensure they understand their care plan and receive the necessary support
- I attend agency-sponsored in-services, workshops, conferences, and meetings to enhance my professional skills and knowledge
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Streamlined information sharing between healthcare providers by implementing secure electronic communication systems.
- Coordinated with external healthcare services to arrange necessary patient treatments, ensuring continuity of care.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
Patient Benefits Coordinator
Boston Health Care for the Homeless
Boston, MA
10.2015 - Current
- Determine patient’s eligibility for insurance benefits by verifying coverage and communicating with medical facilities to resolve any discrepancies
- Perform administrative duties designed to streamline the submissions process for patients and secure any necessary pre-authorizations
- Responsible for staying current with insurance requirements and follow-up on missing or inaccurate information needed to approve benefits for patients
- Work with the Manager of Patient Intake & Benefit Enrollment to implement processes and procedures for enrolling and maintaining patients in the appropriate medical and cash benefits programs
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations while managing sensitive data.
- Streamlined office operations for improved efficiency, maintaining accurate patient records and scheduling appointments.
- Reduced instances of denied claims through meticulous attention to detail when completing paperwork on behalf of clients.
- Demonstrated flexibility by adapting to changing priorities and effectively managing multiple tasks simultaneously.
- Assisted patients in understanding their insurance coverage, explaining plan details and coordinating necessary authorizations.
- Implemented new procedures for tracking patient cases, improving overall office organization and workflow.
- Developed strong relationships with both patients and providers by consistently demonstrating professionalism and empathy.
- Provided exceptional customer service to patients, addressing their concerns and answering questions regarding insurance benefits.
- Reduced billing errors by diligently reviewing claims and identifying discrepancies before submission.
- Served as a liaison between patients, providers, and insurance companies to resolve claim issues and ensure timely reimbursement.
- Enhanced patient satisfaction by efficiently processing insurance claims and verifying eligibility.
- Checked employees' benefits enrollment for accuracy and inputted all data into [Software].
Passenger Services Agent
Swissport
Boston, MA
01.2013 - 01.2015
- Processed boarding passes, checked identification documents, and directed passengers to security checkpoints
- Kept passengers updated with flight times, gate changes, and other pertinent information
- Provided a high level of customer service, handling multiple requests at once in an efficient manner without sacrificing quality or professionalism
- Worked with other agents and with airport staff to solve problems for passengers, such as when a flight is delayed or when a passenger is missing a connection or luggage
- Handled complaints, helping resolve disputes, and referring problem cases to designated call center for further attention
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Monitored security and maintained operational protocols.
- Maintained accurate records of flight information to provide timely updates to passengers.
Medical Assistant
East Boston Neighborhood Health Center
East Boston, MA
01.2005 - 01.2013
- Interviewed patients to obtain medical information and measure their vital signs, weight, and height
- Assisted physicians examine and treat patients, handing them instruments and materials or performing such tasks as giving injections and removing sutures
- Prepared and cleaned treatment rooms and ordered medical supplies
- Updated patient records and scheduled follow up appointments for patients
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
Skills
- Documentation
- Patient education
- Organizational skills
- Patient advocacy
- Medical terminology understanding
- Multidisciplinary team collaboration
- Medical terminology
- Time management
- Multitasking and organization
- Team collaboration
- HIPAA compliance
- Verbal and written communication
Timeline
Care Coordinator / Medical Assistant
Intercommunity Health Care
12.2023 - Current
Patient Benefits Coordinator
Boston Health Care for the Homeless
10.2015 - Current
Passenger Services Agent
Swissport
01.2013 - 01.2015
Medical Assistant
East Boston Neighborhood Health Center
01.2005 - 01.2013
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