Sagrario Encarnación
Newington,CT
Summary
Bi-lingual professional offering over 12 years of experience in providing value added direct care and services to a diverse population of patients.
Overview
20
20
years of professional experience
2
2
Certification
2
2
Language
Work History
Patient Benefits Coordinator
Boston Health Care for the Homeless
Boston, MA
01.2015 - Current
- Determine patient’s eligibility for insurance benefits by verifying coverage and communicating with medical facilities to resolve any discrepancies
- Perform administrative duties designed to streamline the submissions process for patients and secure any necessary pre-authorizations
- Responsible for staying current with insurance requirements and follow-up on missing or inaccurate information needed to approve benefits for patients
- Work with the Manager of Patient Intake & Benefit Enrollment to implement processes and procedures for enrolling and maintaining patients in the appropriate medical and cash benefits programs
Passenger Services Agent
Swissport
Boston, MA
01.2013 - 01.2015
- Processed boarding passes, checked identification documents, and directed passengers to security checkpoints
- Kept passengers updated with flight times, gate changes, and other pertinent information
- Provided a high level of customer service, handling multiple requests at once in an efficient manner without sacrificing quality or professionalism
- Worked with other agents and with airport staff to solve problems for passengers, such as when a flight is delayed or when a passenger is missing a connection or luggage
- Handled complaints, helping resolve disputes, and referring problem cases to designated call center for further attention
Medical Assistant
East Boston Neighborhood Health Center
East Boston, MA
01.2005 - 01.2013
- Interviewed patients to obtain medical information and measure their vital signs, weight, and height
- Assisted physicians examine and treat patients, handing them instruments and materials or performing such tasks as giving injections and removing sutures
- Prepared and cleaned treatment rooms and ordered medical supplies
- Updated patient records and scheduled follow up appointments for patients
Education
Medical Assistant Certificate - undefined
The Salter School
2004
Skills
- Customer Service Patient Care Attention to Detail Motivational Interviewing Listening Empathy Data Collection Problem-solving
- Payment Collection Patient Registration Team Player Multi-tasking
- Coding I and II Microsoft Office Medical Terminology
Certification
CPR Certified
Narcan Certified
Certified Application Counselor
Medical Interpreter (Spanish CH23027) 2023
Fundamentals of Medical Interpreting (60 hours)
UMASS Medical School
Additional Information
- AWARDS , Boston Health Care for the Homeless Program - Boston, MA Betty Snead Award Recipient 2018
Timeline
Patient Benefits Coordinator
Boston Health Care for the Homeless
01.2015 - Current
Passenger Services Agent
Swissport
01.2013 - 01.2015
Medical Assistant
East Boston Neighborhood Health Center
01.2005 - 01.2013
Medical Assistant Certificate - undefined
The Salter School
CPR Certified
Narcan Certified
Certified Application Counselor
Medical Interpreter (Spanish CH23027) 2023
Fundamentals of Medical Interpreting (60 hours)
UMASS Medical School
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