Robyn LeClair
Enfield,CT
Summary
Dynamic and detail-oriented Patient Service Representative recognized for consistently delivering exceptional customer satisfaction. Proven ability to work independently while maintaining high service standards, with strong problem-solving and analytical skills. Committed to fostering positive patient experiences through effective communication and a proactive approach to addressing concerns. Eager to contribute expertise in a fast-paced healthcare environment, ensuring seamless service delivery and support.
Overview
22
22
years of professional experience
Work History
Patient Service Representative
Raleigh Orthopaedic Therapy Services
09.2022 - 12.2023
- Insurance Verification
- Scheduling patient appointments
- Billing
- Verifying patient demographics
- Checking patients in and out
- Processing prior authorization
- Scans all NP paper work
- Workman’s Comp
- Casing for all patients daily
- Collecting patients copays
- Opening and batching out end of day payments.
Patient Service Representative
Medbridge Health Care
03.2021 - 12.2022
- Schedule patient sleep studies
- Data Entry
- Customer Service
- Verify Insurances
- Assist Patient with paperwork
- Intake Form
- Managed customer interactions to ensure a positive experience and foster long-term relationships.
Records Management/Scanning Associate
UMass Memorial Healthcare
07.2015 - 08.2021
- Prepares, scans, files and performs quality control (QC) for medical records accuracy and timely in Electronic Medical Records (EMR) system.
- Examines documents for accuracy
- Strong experience in data entry performance and record maintenance
- Ability to foster and sustain professional relationships with all coworkers, physicians and patients
- High adaptability to change
- Outstanding written and communication abilities
- Follows QC correction process for incorrectly indexed
- Travel to multiple sites as required
- Worked in Radiology per diem
- Strong team player Actively contributes to the development and application of process improvements.
- Excellent attendance history
- Strong communication skills
- Per Diem – Radiology Department
Office Supervisor
Family Care of Somersworth
02.2002 - 06.2015
- Collected co-pay charges from patients and provides receipts for payments. Entered co-pay and maintain and reconcile records of collections and deposits.
- Communicated with patients to schedule new and recurring visits and to fill occurring vacancies in schedules. Records daily schedule of visits into the system.
- Maintained work schedules for physicians and contacted patients to minimize vacancies in their schedules.
- Verified patients Insurance
- Obtained/verified referral from insurer for treatment, workers compensation information, plan of care approvals, etc. and records in computer-based system. Coordinated efforts with Clinical Scheduling department.
- Posted charge code information for treatments given into system daily.
- Set up medical records for new patients/treatments ensuring complete information prior to first visit. Maintained orderly medical records and closes out record to Health Information Services at the end of treatment.
- Ordered and maintains adequate office supplies for the office.
- Performed a variety of routine clerical duties.
- Complies with established policies and procedures and all health and safety requirements.
- Medical Records Department
Education
High School -
Marlborough
Marlborough, MA01.1990
Skills
- Trained in Epic
- Trained in Hyland OnBase
- Ability to use a computer-based patient scheduling/record/billing system, such as Medical Manager/ Logician, to record and maintain demographic, scheduling and billing related information
- Ability to learn new software applications
- Ability to maintain accurate records
- Strong attention to detail including the ability to follow up
- Effective customer service skills
- Effective communication abilities
- Exceptional organizational skills with attention to detail
- Ability to problem solve, organize and prioritize workload to meet Turn Around Time (TAT) benchmarks
- Ability to withstand significant level of on-going pressure, and ability to deal with individuals with tact, discretion and diplomacy
Timeline
Patient Service Representative
Raleigh Orthopaedic Therapy Services
09.2022 - 12.2023
Patient Service Representative
Medbridge Health Care
03.2021 - 12.2022
Records Management/Scanning Associate
UMass Memorial Healthcare
07.2015 - 08.2021
Office Supervisor
Family Care of Somersworth
02.2002 - 06.2015
High School -
Marlborough