ShaQuala White
Jacksonville,AR
Summary
Motivated Patient Representative with great people skills; ability to multitask under extreme pressure. Will like to secure a position in a diverse setting where I can utilized my administrative skills and help with improvement of patient care.
Overview
13
13
years of professional experience
Work History
Patient Access Representative III
Conifer Healthcare Solutions
Frisco, TX
06.2021 - Current
- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
Patient Representative
Baptist Health
Stuttgart, AR
09.2019 - Current
- Facilitated timely check-in by greeting visitors and establishing purpose of visits
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Checked patient data including insurance, demographic and health history to ensure all information was current
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Obtained payments from patients and scanned identification and insurance cards
Patient Representative II
Baptist Health
Stuttgart, AR
12.2016 - 11.2018
- Located, checked in and pulled medical records for patient appointments and incomplete charts
- Adeptly managed multi-line phone system and pleasantly greeted all patients
- Obtained payments from patients and scanned identification and insurance cards
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Transfer Patients within the same facility
- Collect Co-Payments
- Assigned Medicaid Primary Care Physician
Front Office Assistant
Dr. Tej P. Gupta
El Paso, TX
06.2013 - 09.2013
- Processed co payments and informed individuals of further financial responsibility to facilitate timely payments
- Kept accurate log of all requests for medical information and records
- Accurately pulled patient records for upcoming appointments and procedures, typically within 24-hour period
- Scheduled Follow ups/ Canceled Appointments
Education
Practical Nursing
Phillips Community College of The University of Arkansas
Stuttgart, ARAssociate Liberal Arts - Practical Nursing
Pulaski Technical College
North Little Rock, AR05-2028
Diploma - Medical Office Specialist
Kaplan College
El Paso, TX07.2013
High School Diploma -
Clarendon High School
Clarendon, AR05.2007
Skills
- Registration process management
- Policies and procedures (HIPAA Certified 2013)
- Patient engagement and service
- Trained in EPIC
- Chart pulling
- Insurance verifying
- Payment collection
- Urine collecting
- Electronic Medical Records
- Typing 36 wpm
Timeline
Patient Access Representative III
Conifer Healthcare Solutions
06.2021 - Current
Patient Representative
Baptist Health
09.2019 - Current
Patient Representative II
Baptist Health
12.2016 - 11.2018
Front Office Assistant
Dr. Tej P. Gupta
06.2013 - 09.2013
Practical Nursing
Phillips Community College of The University of Arkansas
Associate Liberal Arts - Practical Nursing
Pulaski Technical College
Diploma - Medical Office Specialist
Kaplan College
High School Diploma -
Clarendon High School