ShaQuala White
Jacksonville,AR
Summary
Motivated Patient Representative with great people skills; ability to multitask under extreme pressure. Will like to secure a position in a diverse setting where I can utilized my administrative skills and help with improvement of patient care.
Overview
13
13
years of professional experience
Work History
Patient Access Representative III
Conifer Healthcare Solutions
06.2021 - Current
- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
Patient Representative
Baptist Health
09.2019 - Current
- Facilitated timely check-in by greeting visitors and establishing purpose of visits
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Checked patient data including insurance, demographic and health history to ensure all information was current
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Obtained payments from patients and scanned identification and insurance cards
Patient Representative II
Baptist Health
12.2016 - 11.2018
- Located, checked in and pulled medical records for patient appointments and incomplete charts
- Adeptly managed multi-line phone system and pleasantly greeted all patients
- Obtained payments from patients and scanned identification and insurance cards
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Transfer Patients within the same facility
- Collect Co-Payments
- Assigned Medicaid Primary Care Physician
Front Office Assistant
Dr. Tej P. Gupta
06.2013 - 09.2013
- Processed co payments and informed individuals of further financial responsibility to facilitate timely payments
- Kept accurate log of all requests for medical information and records
- Accurately pulled patient records for upcoming appointments and procedures, typically within 24-hour period
- Scheduled Follow ups/ Canceled Appointments
Education
Practical Nursing
Phillips Community College of The University of Arkansas
Stuttgart, ARAssociate Liberal Arts - Practical Nursing
Pulaski Technical College
North Little Rock, AR05-2028
Diploma - Medical Office Specialist
Kaplan College
El Paso, TX07.2013
High School Diploma -
Clarendon High School
Clarendon, AR05.2007
Skills
- Registration process management
- Policies and procedures (HIPAA Certified 2013)
- Patient engagement and service
- Trained in EPIC
- Chart pulling
- Insurance verifying
- Payment collection
- Urine collecting
- Electronic Medical Records
- Typing 36 wpm
Timeline
Patient Access Representative III
Conifer Healthcare Solutions
06.2021 - Current
Patient Representative
Baptist Health
09.2019 - Current
Patient Representative II
Baptist Health
12.2016 - 11.2018
Front Office Assistant
Dr. Tej P. Gupta
06.2013 - 09.2013
Practical Nursing
Phillips Community College of The University of Arkansas
Associate Liberal Arts - Practical Nursing
Pulaski Technical College
Diploma - Medical Office Specialist
Kaplan College
High School Diploma -
Clarendon High School