Alan Fuentes Rosas
San Jose,CA
Summary
Experienced Patient Access Representative with over 5 years of experience in healthcare. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Patient Access Representative III
Stanford Healthcare
08.2020 - Current
- Established department in opening of SHC 500 Pasteur Dr. Hospital
- Covered various registrar roles and train new hires in multi-specialty areas at both 300P and 500P hospitals. (Bedside, Main Admitting, CAPR, Pre-Anesthesia, Interventional Surgery)
- Collaborated with PAS Leads and IT to resolve EPIC work queue errors.
- Informed patients and guests hospital COVID policies and procedures.
- Assures secure handling and accurate recording of payments collected at point-of-service delivery.
- Assisting with any advanced or complex registrations.
- Act as liaison between leadership and staff as necessary.
- Followed document protocols to safeguard confidentiality of patient records.
- Participated with PAS Float Pool Team at opening of multiple COVID vaccine clinics: Collecting and entered patient demographic/insurance info to establish patient's medical record, scheduling appointments, improving workflows and training new hires (Feb 21-March 21)
Financial Counselor I
Stanford Healthcare
02.2019 - 08.2020
- Assisted in creation of new automated EPIC work queue to ensure Medicare rights to appeal discharge info was delivered to patients earlier in advance to time of discharge.
- As 500P Champions member, participated in 500P mock surveys to ensure department workflow met CMS and HIPAA guidelines.
- Verified patients insurance eligibility and obtained benefit info via eligibility websites or calling.
- Assisted patients with Financial Assistance and Medi-Cal HPE applications.
- Create estimates and collect payment for patients that are considered self pay at Emergency Department.
- Find solutions to help address patient financial needs.
- Effectively communicate, both orally and written to variety of individuals: patients, case workers, social workers, Patient Financial Clearance while maintaining utmost professionalism.
- Conducted research, gathered information from multiple sources to obtain insurance info from patients that are unable to provide info at registration due to being incapacitated.
Patient Access Representative II
Stanford Healthcare
09.2016 - 02.2019
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Build daily reports for all in-house Medicare Patients
- Utilized EPIC to register patients at multiple areas: Main Admitting, Pre-Anesthesia, surgical areas, Lab and Bedside registration while respecting patient safety, rights and cultural diversity.
- Worked independently to register patients at their bedside, working with team to narrow down 4 work queues.
- Verified and updated patient demographics, obtain and verify health insurance.
- Demonstrated "C-I-CARE" to display connection, clarity, direction, empathy and compassion to patients and guest.
- Demonstrate infectious disease prevention following proper PPE usage.
- Trained many new hires at Main Admitting and Bedside registration.
- Create daily work schedule for colleagues.
Education
Certificate - Automotive Mechanics
Central County Occupational Center/Program
San Jose, CA 08.2012 - 06.2013
Dental Assisting Program - Dental Assisting
San Jose City College
San Jose, CA 08.2009 - 06.2010
High School Diploma -
Pegasus Highschool
San Jose, CA 09.2004 - 06.2008
Skills
Registration and Admissions
Team Leadership
Patient service recovery
Patient relationship management
Patient education and counseling
Inpatient registration
CPT coding estimates
Insurance Verification
Accomplishments
- Certificate Hospital PE Program Provider/Employee Training for Medi-Cal
- 500P PAS Champion Member - Assisted with the activation of SHC 500P Hospital.
- Collaborated with PAS Float Pool Team in opening of multiple COVID vaccine clinic locations.
Timeline
Patient Access Representative III
Stanford Healthcare
08.2020 - Current
Financial Counselor I
Stanford Healthcare
02.2019 - 08.2020
Patient Access Representative II
Stanford Healthcare
09.2016 - 02.2019
Certificate - Automotive Mechanics
Central County Occupational Center/Program
08.2012 - 06.2013
Dental Assisting Program - Dental Assisting
San Jose City College
08.2009 - 06.2010
High School Diploma -
Pegasus Highschool
09.2004 - 06.2008