Summary
Overview
Work History
Education
Skills
References
Timeline
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BERNADETTE GALLO

Mount Dora,USA

Summary

Dynamic Patient Access Representative with a proven track record at Baycare Mease Countryside Outpatient Imaging, excelling in HIPAA compliance and delivering exceptional customer service. Adept at insurance verification and patient registration, I thrive in fast-paced environments, ensuring seamless patient experiences while maintaining accuracy and confidentiality. Reliable and adaptable, I am committed to enhancing patient satisfaction.

Overview

3
3
years of professional experience

Work History

Patient Access Representative III

Baycare Mease Countryside
Safety Harbor, USA
05.2023 - 03.2026
  • Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality.
  • Registered patients by obtaining necessary and accurate financial and demographic information.
  • Provided excellent customer service to patients and their families.
  • Verified patient insurance coverage before scheduling appointments or providing treatment.
  • Provided excellent customer service to patients and healthcare professionals while managing patient scheduling and registration.
  • Processed payments received from patients according to established guidelines for proper accounting procedures.
  • Maintained knowledge of current medical terminology and coding standards for accurate data entry.

Education

Associate of Arts - Culinary Arts

The Culinary Institute of America
Hyde Park, NY

Skills

  • HIPAA compliance
  • Phone and email etiquette
  • Customer service
  • Money handling
  • Patient registration
  • Scheduling
  • Registration and admissions
  • Appointment scheduling
  • Patient check-in
  • Insurance verification
  • Fee collection
  • Patient identity verification
  • Reliability
  • Adaptability and flexibility
  • Punctual and hardworking
  • Organizational skills

References

References available upon request

Timeline

Patient Access Representative III

Baycare Mease Countryside
05.2023 - 03.2026

Associate of Arts - Culinary Arts

The Culinary Institute of America

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BERNADETTE GALLO