Esperanza Sauls
Glendale,AZ
Summary
Personable and approachable with positive attitude, dedicated to assisting patients with their healthcare needs. Possesses solid understanding of healthcare systems and demonstrates proficiency in managing patient information and navigating healthcare databases. Committed to making meaningful impact by ensuring smooth patient experience and streamlined access to healthcare services.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Representative III
Conifer Health Solutions LLC
06.2022 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Enabled better patient care with thorough pre-visit preparations and clear communication of patient needs.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Lead Cake Decorator
Bashas'
06.2015 - 06.2022
- Optimized productivity by efficiently allocating tasks among team members based on individual strengths and workload capacity.
- Expanded clientele base through word-of-mouth referrals, resulting from exceptional customer service experiences provided during consultations.
- Managed inventory of decorating supplies, ensuring timely replenishment and minimizing downtime.
- Developed strong relationships with clients through excellent communication and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
Education
High School Diploma -
Morenci High School
Morenci, AZ05-2015
Skills
- Customer service
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Problem-solving
- Health insurance knowledge
- Attention to detail
- Punctual and hardworking
Certification
- Medical Billing and Coding Career Prep, University of Arizona, July 2021
Timeline
Patient Access Representative III
Conifer Health Solutions LLC
06.2022 - Current
Lead Cake Decorator
Bashas'
06.2015 - 06.2022
- Medical Billing and Coding Career Prep, University of Arizona, July 2021
High School Diploma -
Morenci High School
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