Alexandra Turner
Columbus,OH
Summary
Experienced retail associate with a strong foundation in customer service and administrative duties, transitioning into the role of a medical receptionist. Proficient in handling a high-volume environment, multitasking, and maintaining a positive demeanor under pressure. Empathy, patience and kindness are used to provide top-notch patient care. Ready to apply customer service expertise to excel in the healthcare industry.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Central Ohio Primary Care
Columbus, Ohio
05.2024 - Current
- Assisted patients with appointment scheduling and insurance verification processes.
- Managed patient inquiries through phone, email, and in-person communication.
- Coordinated with medical staff to ensure timely patient check-in and record updates.
- Handled billing inquiries and facilitated payment processing for services rendered.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
Patient Service Specialist - ENT/Audiology
Cleveland Clinic
Westlake, OH
06.2023 - 04.2024
- Provided general customer service support by answering questions about services provided by the practice.
- Maintained strict confidentiality when dealing with sensitive information.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Scheduled patient appointments, collected co-pays and verified insurance coverage.
- Assisted with check-in, check-out procedures for all incoming, outgoing patients.
- Responded to messages from physicians, nurses and other healthcare staff in a timely manner.
- Maintained a high level of customer service when interacting with patients over the phone or in person.
Sales Associate
Cara’s Boutique
Elyria, OHIO
02.2017 - 05.2023
- Helped customers find specific products, answered questions and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Collected payments and provided accurate change.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used editing and graphic design tools to create content and visuals for social channels.
- Maintained brand knowledge and trends in order to keep customers informed while making a decision.
Education
Computerized Business Technology
Lorain County JVS Adult Career Center
Oberlin, OH05.2012
GED -
GED
Elyria, OH06.2009
High School Diploma -
Home-Schooled
Elyria, OH05.2009
Skills
- Time Management
- Problem Solving
- Energetic Self-Starter
- Listening Skills
- Team Player Mentality
- Friendly and Outgoing
- Excellent Communication Skills
- Reliable and Punctual
- Attention To Detail
- Trained in Epic
Timeline
Patient Service Representative
Central Ohio Primary Care
05.2024 - Current
Patient Service Specialist - ENT/Audiology
Cleveland Clinic
06.2023 - 04.2024
Sales Associate
Cara’s Boutique
02.2017 - 05.2023
Computerized Business Technology
Lorain County JVS Adult Career Center
GED -
GED
High School Diploma -
Home-Schooled