RAVEN E BLAIR
Yorktown
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.
A dedicated and passionate phlebotomist with a progressing career history in, direct patient care, patient urgency and accuracy in a fast paced environment, as well as being a phlebotomist and a patient service representative. I am consistently developing a strong relationship with my patients as well as my co-workers through empathetic and efficient communication, with utmost respect and while being optimistic when providing services. Eager to contribute to team success and to further and develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2
2
years of professional experience
Work History
Patient Service Representative
TPMG
02.2024 - 11.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
Phlebotomist
GRIFUSAOLS BIOMAT USA
01.2023 - 12.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Enhanced the plasma center operations by implementing efficient ethic and maintaining a clean and organized environment.
- Meticulous with donors registration and keeping database and records in compliance with HIPAA
- Reduced wait times for donors by optimizing appointments and prioritizing high demand time slots.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Education
No Degree - Business Management
Norfolk State University
Norfolk, VA05-2027
High School Diploma -
WOODSIDE HIGHSCHOOL
Newport News, VA06-2019
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Excellent communication
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Verbal communication
- Problem resolution
- Decision-making
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- HIPAA compliance
- Patient confidentiality
- Recording data
- Patient preparation
- Medical records management
- Sample and specimen collection
- Specimen labeling procedures
- Data entry
- Specimen preparation
- Infection control
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Patient Service Representative
TPMG
02.2024 - 11.2024
Phlebotomist
GRIFUSAOLS BIOMAT USA
01.2023 - 12.2023
No Degree - Business Management
Norfolk State University
High School Diploma -
WOODSIDE HIGHSCHOOL
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