Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Florrie Mailo

West Valley City,UT

Summary

Proven expertise in customer service and complaint handling, honed at SkyWest Airlines and Intermountain Healthcare. Excelled in high-stress situations, enhancing patient and customer trust through empathy and professionalism. Demonstrated proficiency in teamwork and quick thinking, significantly improving service delivery. Achieved mastery in HIPAA compliance and problem-solving, ensuring operational excellence.

Overview

3
3
years of professional experience

Work History

Patient Service Representative

Intermountain Healthcare
01.2024 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.

Customer Service Representative

SkyWest Airlines
12.2021 - 04.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Supported colleagues in handling complex transactions or escalated customer concerns effectively.
  • Provided passengers with up-to-date flight information, managing expectations during delays or cancellations.
  • Managed group bookings expertly from initial inquiry through final payment processing.

Education

High School Diploma -

Tafuna High School
American Samoa
06.2015

Skills

  • Customer Service
  • Complaint Handling
  • Information assistance
  • Teamwork and Collaboration
  • Quick Thinking
  • Problem-Solving

Languages

Samoan
Full Professional

Timeline

Patient Service Representative

Intermountain Healthcare
01.2024 - Current

Customer Service Representative

SkyWest Airlines
12.2021 - 04.2023

High School Diploma -

Tafuna High School

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Florrie Mailo