Tashana Harris
Indianapolis,IN
Summary
- Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results.Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Service Representative
R1 RCM
Indianapolis, IN
- Current
- Provided exceptional customer service to patients, ensuring a positive experience throughout their visit
- Verified insurance coverage and obtained necessary authorizations for medical services, minimizing billing errors
- Maintained accurate patient records by updating personal information, medical history, and insurance details in the electronic database
- Addressed patient concerns and resolved issues promptly and professionally, resulting in increased patient satisfaction ratings
- Assisted with the check-in process by verifying patient demographics, collecting co-pays, and explaining office policies
- Managed incoming/outgoing correspondence such as emails, faxes, and mail to ensure timely communication between patients and healthcare professionals
- Educated patients on available resources such as online portals or mobile applications for accessing test results or scheduling appointments
- Performed administrative tasks including filing documents, organizing charts, maintaining inventory of office supplies, etc
- Reduced billing errors by XX% through meticulous verification processes
- Ensure the correct medical codes are being used to bill insurance
- Updated and add incorrect or missing Service and Diagnoses codes
Door Dasher
DoorDash
Indianapolis, IN
09.2017 - Current
- Delivered food orders efficiently while ensuring customer satisfaction through effective communication.
- Navigated routes using GPS technology to optimize delivery times and reduce wait periods.
- Managed multiple deliveries simultaneously, prioritizing tasks to meet tight deadlines.
- Collaborated with restaurant staff to ensure order accuracy and timely preparation of meals.
- Resolved customer inquiries and complaints promptly to maintain high service quality standards.
Team Lead
Unifirst Corp.
Indianapolis, IN
09.2018 - 04.2023
- Produced personalized name borders and designs using specialized embroidery machinery
- Adjusted machine settings, thread tension, and design specifications for optimal output
- Maintaining a clean work area
- Completing paperwork and record keeping in a timely manner.
- Implemented effective communication strategies to foster collaboration and improve team productivity
- Monitored team performance and provided regular feedback to drive continuous improvement
- Collaborated with cross-functional teams to identify process improvements and implement best practices
- Ensured compliance with company policies, procedures, safety regulations at all times
- Inspected finished products for quality, accuracy, and defects
- Demonstrated strong problem-solving abilities when faced with unexpected challenges or obstacles
- Oversaw daily operations and workflow management for team members, ensuring productivity and efficiency.
- Mentored and trained new staff on safety protocols and operational procedures to enhance performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Production
Aramark Uniforms
Indianapolis, IN
06.2017 - 08.2018
- Sort, fold, and wrap uniforms.
- Inspected all materials for damage or excessive wear and properly report the findings to the appropriate responsible person for resolution.
- Collaborated with team members to meet production quotas consistently.
- Met or exceeded company-defined quality and production goals.
- Acted as liaison between production, delivery and merchandising teams.
Load Builder
Aramark Uniforms
South Bend, IN
12.2013 - 06.2017
- Operated material handling equipment to load and unload products efficiently.
- Skillfully operated various types of equipment, including pallet jacks and forklifts, to safely transport materials within the warehouse.
- Assembled customer orders accurately according to specifications and schedules.
- Maintained organized work areas, ensuring compliance with safety protocols and procedures.
- Inspected products for quality assurance before shipment to ensure compliance with standards.
- Collaborated with team members to optimize loading processes and enhance productivity.
Drive Through Attendant
Goodwill Industries
South Bend, IN
02.2012 - 12.2013
- Accepted, inspected, and processed donations while maintaining exceptional customer service.
- Collaborated with team members to optimize merchandise displays for better visibility.
- Assisted customers with inquiries and purchases, enhancing overall shopping experience.
- Sorted and organized donations efficiently to maximize store inventory.
- Maintained cleanliness and safety standards in work areas to ensure compliance.
Education
Medical
Brown Mackie College
South BendBusiness
Ivy Tech Community College
South Bend, INGED -
Hamilton
South Bend, INSkills
- ICD-10
- Medical office experience
- Management
- Microsoft Office
- Effective time management
- Leadership
- Microsoft Word
- Customer service
- Microsoft Excel
- Delivery driver experience
- Time management
- HIPAA compliance
- Payment collection
- Insurance verification
- Insurance verifying
Certification
Driver's License
Languages
English
Timeline
Team Lead
Unifirst Corp.
09.2018 - 04.2023
Door Dasher
DoorDash
09.2017 - Current
Production
Aramark Uniforms
06.2017 - 08.2018
Load Builder
Aramark Uniforms
12.2013 - 06.2017
Drive Through Attendant
Goodwill Industries
02.2012 - 12.2013
Patient Service Representative
R1 RCM
- Current
Medical
Brown Mackie College
Business
Ivy Tech Community College
GED -
Hamilton