Summary
Overview
Work History
Education
Skills
Timeline
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SHANESE WILSON

Manning,SC

Summary

Dynamic Customer Service Specialist with a proven track record at US BANK ASSOCIATION, achieving a 95% customer resolution rate. Skilled in issue resolution and CRM software, I excel in enhancing customer satisfaction and training teams. My expertise in project management and effective communication drives successful outcomes in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Customer Service Specialist

US BANK ASSOCIATION
Minneapolis, MN
01.2023 - Current
  • Maintained a customer resolution rate of 95% over my tenure with the company.
  • Uphold quality control policies and procedures to increase customer satisfaction.
  • Assisted customers in product selection and provided detailed information.
  • Maintained up-to-date knowledge of store promotions and product offerings.
  • Collaborated with team members to enhance customer service experience.

Customer Service Team Lead

Trinity Respite
Columbia, SC
06.2019 - 01.2021
  • Developed strong relationships with clients to understand their needs and preferences.
  • Presented product features and benefits to potential customers effectively.
  • Conducted market research to identify new sales opportunities and trends.
  • Assisted in training new sales agents on company policies and best practices.

Customer Service Specialist

Assurant
Atlanta, GA
02.2017 - 06.2019
  • Maintained an up-to-date database of prospective clients and their contact information.
  • Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
  • Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.

Education

High school Diploma - diploma

C.E. Murray High School
Greeleyville, SC
05.2004

Skills

  • Issue and complaint resolution
  • Call documentation
  • CRM software
  • 55 wpm typing speed
  • Customer service
  • Microsoft Office
  • Microsoft Teams
  • Excel spreadsheet
  • Google Suite
  • Problem resolution
  • Call center environments
  • Project management
  • Working efficiently within a remote setting

Timeline

Customer Service Specialist

US BANK ASSOCIATION
01.2023 - Current

Customer Service Team Lead

Trinity Respite
06.2019 - 01.2021

Customer Service Specialist

Assurant
02.2017 - 06.2019

High school Diploma - diploma

C.E. Murray High School

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SHANESE WILSON