Summary
Work History
Education
Skills
Timeline
Generic

Sorochi Nzenwa

Student
Houston,TX

Summary

Reliable and compassion daycare worker offering expertise in planning activities, maintaining safety and improving behavior. Well-versed in needs and behaviors of children between ages of 2 and 10. Skilled at coordinating events, directing craft times and setting up field trips to offer children numerous learning opportunities. Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Work History

Child Care Worker

Small Wonders Daycare
06.2021 - 09.2021
  • Communicated with parents regarding child's behavior, daily activities, and concerns.
  • Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.
  • Taught children educational games to reinforce learning of alphabets and numbers.


Personal Assistant

Chukwuemeka Ukah- CPA
Houston, TX
02.2018 - 06.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained appropriate filing of personal and professional documentation.
  • Displayed absolute discretion at handling confidential information.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.

Cashier

Platos's Closet
Houston, TX
07.2017 - 09.2017
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Answered product questions using knowledge of sales and store promotions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Utilized various software applications to process customer orders.

Education

Bachelor of Science - Sociology

Afe Babalola University
Ado, Ekiti Nigeria
10.2023

Skills

  • Daycare Center Operation
  • Customer Satisfaction
  • Organizational skills
  • Efficiency
  • Safety Awareness
  • Credit Card Payment Processing
  • Customer Relations
  • Senior Leadership Support
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Retail Sales Customer Service
  • Document Control
  • Professional Telephone Demeanor
  • Reading Comprehension
  • Team Development
  • Conflict Resolution
  • Microsoft Outlook
  • Executive Management Support
  • Data Evaluation
  • Clerical Support

Timeline

Child Care Worker

Small Wonders Daycare
06.2021 - 09.2021

Personal Assistant

Chukwuemeka Ukah- CPA
02.2018 - 06.2019

Cashier

Platos's Closet
07.2017 - 09.2017

Bachelor of Science - Sociology

Afe Babalola University
Sorochi NzenwaStudent