Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Soroya Patton

Overview

7
7
years of professional experience

Work History

Client Service Representative

RemX Staffing
Sandy Springs, GA
02.2025 - 07.2025
  • Delivered exceptional customer service while maintaining professionalism in high-pressure situations.
  • Managed incoming calls, providing prompt and accurate product and service information to clients.
  • Maintained detailed records of client interactions to enhance understanding of needs and preferences.
  • Streamlined payment processing for increased accuracy and reduced errors in transaction handling.
  • Ensured the confidentiality of sensitive client information by adhering strictly to data protection policies and guidelines.

Customer Service Specialist

Park 'N Fly Corporate
Atlanta, GA
09.2021 - 04.2024
  • Established and maintained efficient daily routines to deliver exceptional customer service.
  • Addressed customer concerns promptly and professionally to enhance overall experience.
  • Oversaw activation processes meticulously, ensuring accuracy in account management and financial transactions.
  • Delivered tailored solutions to new and long-standing customers, addressing specific concerns calmly.

Front Desk Agent

Hampton Inn
Norcross, GA
11.2018 - 08.2021
  • Streamlined operational workflow, boosting efficiency and effectiveness in daily processes.
  • Maintained high standards for safety, health, and cleanliness in all operations.
  • Responded to customer inquiries and directed calls to appropriate staff members.
  • Facilitated processing of guest and group reservations from booking through check-out.
  • Resolved immediate concerns, enhancing customer relations and fostering long-term loyalty.

Education

High School Diploma -

Housatonic Community College
Bridgeport, CT
10 1998

Skills

  • Financial record management
  • Customer support and service
  • System documentation and updates
  • Complaint resolution
  • IT technical support
  • Analytical problem solving
  • Transaction management and processing
  • Collections and payment processing
  • Due diligence investigation
  • CRM proficiency and updates
  • Outbound communication
  • Comprehensive report development
  • Point of sale (POS) systems
  • Live chat assistance

Personal Information

Timeline

Client Service Representative

RemX Staffing
02.2025 - 07.2025

Customer Service Specialist

Park 'N Fly Corporate
09.2021 - 04.2024

Front Desk Agent

Hampton Inn
11.2018 - 08.2021

High School Diploma -

Housatonic Community College
Soroya Patton