Soroya Patton
Overview
7
7
years of professional experience
Work History
Client Service Representative
RemX Staffing
Sandy Springs, GA
02.2025 - 07.2025
- Delivered exceptional customer service while maintaining professionalism in high-pressure situations.
- Managed incoming calls, providing prompt and accurate product and service information to clients.
- Maintained detailed records of client interactions to enhance understanding of needs and preferences.
- Streamlined payment processing for increased accuracy and reduced errors in transaction handling.
- Ensured the confidentiality of sensitive client information by adhering strictly to data protection policies and guidelines.
Customer Service Specialist
Park 'N Fly Corporate
Atlanta, GA
09.2021 - 04.2024
- Established and maintained efficient daily routines to deliver exceptional customer service.
- Addressed customer concerns promptly and professionally to enhance overall experience.
- Oversaw activation processes meticulously, ensuring accuracy in account management and financial transactions.
- Delivered tailored solutions to new and long-standing customers, addressing specific concerns calmly.
Front Desk Agent
Hampton Inn
Norcross, GA
11.2018 - 08.2021
- Streamlined operational workflow, boosting efficiency and effectiveness in daily processes.
- Maintained high standards for safety, health, and cleanliness in all operations.
- Responded to customer inquiries and directed calls to appropriate staff members.
- Facilitated processing of guest and group reservations from booking through check-out.
- Resolved immediate concerns, enhancing customer relations and fostering long-term loyalty.
Education
High School Diploma -
Housatonic Community College
Bridgeport, CT10 1998
Skills
- Financial record management
- Customer support and service
- System documentation and updates
- Complaint resolution
- IT technical support
- Analytical problem solving
- Transaction management and processing
- Collections and payment processing
- Due diligence investigation
- CRM proficiency and updates
- Outbound communication
- Comprehensive report development
- Point of sale (POS) systems
- Live chat assistance
Personal Information
Timeline
Client Service Representative
RemX Staffing
02.2025 - 07.2025
Customer Service Specialist
Park 'N Fly Corporate
09.2021 - 04.2024
Front Desk Agent
Hampton Inn
11.2018 - 08.2021
High School Diploma -
Housatonic Community College