Casandra Hernández Ramírez

Chipotle

06.2021 - Current

Actively participated in staff meetings, contributing ideas for process improvement and program development strategies
Mentored new volunteers, fostering a supportive and inclusive team environment
Facilitated communication between volunteers and people coming in for service by translating from Spanish to English
Weighted food
Maintained clean, neat, and operational facilities to serve program needs
Used strong interpersonal communication skills to convey information to others
Improved customer satisfaction by providing friendly and efficient service at the register
Enhanced team productivity by maintaining a clean and organized workspace for crew members
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations
Trained new team members on procedures, customer service, and sales techniques
Addressed guest needs, questions, or concerns to create optimum experience onboard
Provided excellent customer service by greeting customers and meeting quality expectations
Managed customer service operations, including taking orders and resolving complaints
Reduced wait times for customers through quick transaction processing and multitasking abilities.

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