Sory Traore
Lockport,NY
Summary
Versatile IT Analyst with a robust background in network administration and a proven track record of enhancing system efficiency at St.John Fisher University. Excelled in relationship building and offered superior customer service, leveraging skills in collaboration and crisis management. Fluent in multiple languages, adept at fostering academic and professional growth.
Overview
1
1
year of professional experience
Work History
Security Officer
Allied Universal
Lockport, NY, Niagara County
05.2024 - 09.2024
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Responded to alarms and conducted investigations as required.
- Monitored security cameras to identify and respond to suspicious activity.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Monitored premises and recorded activity in daily officer reports.
Helping Hand
Wegmans
Rochester, New York, Monroe County
01.2024 - 05.2024
- Demonstrated best safety practices working at heights and lifting various objects.
- Engaged with clients courteously to ensure customer satisfaction.
- Assisted in troubleshooting minor technical issues under supervision.
- Completed semi-skilled and skilled work under supervision of fully qualified professionals.
- Provided compassionate assistance to clients in need of help.
Information Technology Analyst
St.John Fisher University
Rochester, New York
09.2023 - 05.2024
- Trained staff and users to work with computer systems and programs.
- Collaborated with infrastructure personnel and departmental managers to identify, develop and implement cost-saving technologies.
- Conferred with clients regarding information processing or computation needs.
- Collaborated with other departments to ensure quality control standards are met.
- Coordinated and linked computer systems within organization to increase compatibility to share information.
- Tested, maintained and monitored computer programs and systems.
Peer Mentor
St.John Fisher University
Rochester, New York, Monroe County
07.2023 - 09.2023
- Assisted individuals in identifying and capitalizing on personal interests, goals and strengths.
- Guided mentees in setting realistic academic and personal goals.
- Provided resources to help students identify potential colleges or universities, develop resumes, apply for financial aid and scholarships.
- Encouraged positive behavior among mentees by modeling appropriate conduct at all times.
- Provided constructive feedback on academic assignments and projects.
- Implemented peer-led study groups to enhance subject comprehension.
- Acted as a liaison between mentees and academic staff to address concerns and facilitate solutions.
- Encouraged positive study habits and self-motivation among mentee group.
Education
Bachelor of Arts - Criminology
St.John Fisher University
Rochester, New York05-2025
High School Diploma -
Advanced Math And Science Academy II
Bronx, New York05-2021
Skills
- IT service management
- Network administration
- Academic support
- Collaboration
- Offering Feedback
- Social perceptiveness
- Time management
- CPR Certification
- Security guard license
- Fluent in French, English, and basic understanding of the Japanese language
- Relationship building and management
- Superior customer service
- Dispatch
- Conflict resolution techniques
- Crisis management
Affiliations
- Played Basketball for St.John Fisher University
- Snowboarded in Japan
- Build Custom Computers
- Studied Abroad in Japan, and South Korea
Languages
English
Native/ Bilingual
French
Full Professional
Japanese
Elementary
Timeline
Security Officer
Allied Universal
05.2024 - 09.2024
Helping Hand
Wegmans
01.2024 - 05.2024
Information Technology Analyst
St.John Fisher University
09.2023 - 05.2024
Peer Mentor
St.John Fisher University
07.2023 - 09.2023
Bachelor of Arts - Criminology
St.John Fisher University
High School Diploma -
Advanced Math And Science Academy II
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