Sory I Ouedraogo
Secaucus
Summary
Dynamic technology retail expert skilled in troubleshooting and technical demonstrations, with proven success in boosting sales and customer satisfaction. Track record of collaborating with teams to enhance performance and optimize solutions. Aiming to bring technical acumen to a role in tech sales or customer support.
Overview
6
6
years of professional experience
Work History
Retail sale Support
Optimum
Bayonne
09.2025 - Current
- Assessed customer needs quickly, providing tailored assistance to enhance satisfaction.
- Executed day-to-day duties with attention to detail, ensuring accuracy and efficiency.
- Coordinated with team members to meet project objectives on time, fostering a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Retail Sales Consultant
Altice USA
Bronx
04.2023 - 09.2025
- Exceeded monthly sales quotas by 20% through upselling internet, mobile, and smart device solutions
- Delivered hands-on technical demonstrations to improve customer adoption and engagement
- Utilized CRM tools to track interactions, enhancing customer retention by 15%
- Delivered technical support for device setup and troubleshooting, ensuring customer satisfaction
- Analyzed sales data with teams to optimize product offerings and improve sales strategy
Retail Sales Lead Representative
T-ROC
10.2021 - 04.2023
- Led launch of new tech product lines, increasing store sales by 25%
- Implemented data-driven sales strategies boosting revenue by 30%
- Supervised and trained team members on technology products, enhancing sales strategies
- Tracked KPIs and performance, leveraging analytics tools for informed decision-making
- Mentored new hires on CRM systems and customer interaction, ensuring effective onboarding
Retail sale Support
Pier 36
06.2020 - 10.2021
- Guided customers in selecting technology products aligned with needs and budget
- Demonstrated devices through live demos to facilitate informed buying decisions
- Resolved technical issues to enhance customer satisfaction
- Oversaw inventory levels to ensure alignment with sales goals
Education
Bachelor's Degree - Technology
New York City College of Technology
Skills
- Product Knowledge
- Sales Analysis
- Sales Forecasting
- Retail Analytics
- POS Systems
- Inventory management
- CRM Tools
- Microsoft Office
- Issue Resolution
- Problem-Solving
- Analytical thinking
- Customer Assistance
Languages
- English
- French
- Bambara
Timeline
Retail sale Support
Optimum
09.2025 - Current
Retail Sales Consultant
Altice USA
04.2023 - 09.2025
Retail Sales Lead Representative
T-ROC
10.2021 - 04.2023
Retail sale Support
Pier 36
06.2020 - 10.2021
Bachelor's Degree - Technology
New York City College of Technology