Sosefina Muai
South Jordan,UT
Summary
Proven Warehouse Associate with a track record of enhancing operational efficiency at Amazon. Excelled in material handling and inventory organization, boosting productivity by implementing meticulous order processing techniques. Adept at fostering team collaboration and delivering exceptional customer service, consistently meeting high-quality standards. Demonstrates strong problem-solving abilities and a commitment to workplace safety.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing excellent organizational skills to any setting. Excited to begin new challenges with successful team.
Overview
4
4
years of professional experience
Work History
Seasonal Sales Associate
Zurchers
Draper, UT
09.2024 - Current
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Warehouse Associate
Amazon
West Jordan, UT
10.2023 - 06.2024
- Strapped items down over protective padding to secure throughout transportation.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Helped train new employees in safe practices and warehouse procedures.
- Operated equipment while observing standard safety procedures.
- Assembled pallets and crates for secure transportation of materials.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Maintained clean, orderly work environment free of hazards.
Warehouse Associate
McGee & Co
Salt Lake City, UT
10.2022 - 11.2023
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as Number pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
Sales Associate
Burlington Industries
Sandy, UT
08.2021 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Team Member
Chick-fil-A
Sandy, UT
10.2020 - 05.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
GED -
South Pointe Adult High School
West Jordan, UT02.2020
Skills
- Packaging and Labeling
- Lifting and sorting
- Labeling and boxing
- Order Picking
- Shipping and receiving
- Warehouse Safety
- Order picking and processing
- Heavy Lifting
- Loading and unloading
- Workplace Cleanliness
- Warehouse environment safety
- Material Handling
- Inventory organization
- Assembly and production
- Pallet Jack Operations
- Product verification
- Cycle counting
- Stock control
- Attention to Detail
- Self-Motivated and Disciplined
- Problem-Solving
- Clear Communication
- Punctual and Dependable
- Cleaning and Organizing
- Team Collaboration
- Customer Service
- Cash Handling
Timeline
Seasonal Sales Associate
Zurchers
09.2024 - Current
Warehouse Associate
Amazon
10.2023 - 06.2024
Warehouse Associate
McGee & Co
10.2022 - 11.2023
Sales Associate
Burlington Industries
08.2021 - 07.2022
Team Member
Chick-fil-A
10.2020 - 05.2021
GED -
South Pointe Adult High School