Dynamic leader with proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations.
Overview
6
6
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
SSVF Program Director
Utility Emergency Services Fund
02.2022 - Current
Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with the organization's overall mission.
Developed and implemented policies and procedures consistent with the requirements of SSVF (Supportive Services for Veteran Families) program.
Supervised a team of 10 staff, managing and evaluating performance to provide high-quality services to program participants.
Prepared program contracts and budgets to obtain VA funding.
Oversaw a budget of $1,008,865.13 and provided resource allocation to facilitate the smooth flow of program operations.
Approved payments for vendors.
Communicated regularly with stakeholders, updating them on progress to build support for the program.
Program Assistant/SSVF Program
Utility Emergency Services Fund
09.2020 - 02.2022
Quality control of data entered into HMIS (Homes Management Information System) and Salesforce Data System.
Completed data quality reports leading up to the monthly finance and data repository upload for the Veterans Administration.
Completed the monthly data upload to the Veterans Administration Repository.
Drafted common document templates to reduce time spent creating documents from scratch.
Case Manager/SSVF Veteran’s Program
Utility Emergency Services Fund
06.2019 - 09.2020
Developed and implemented comprehensive case management plans to address client needs and goals.
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Prepared housing stability plans with clients.
Monitored clients' progress and tracked client services to provide crisis interventions.
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Program Assistant/Home 4 Good Program
Utility Emergency Services Fund
05.2018 - 06.2019
Conducted a weekly audit review of files assigned to Case Managers to ensure accuracy and compliance with program guidelines.
Prepared monthly data reports for the Office of Supportive Housing for the City of Philadelphia.
Prepared weekly spending reports for the director of the Rapid Re-housing Program and the City of Philadelphia Office of Supportive Housing.
Managed data and correspondence to secure information across complex landscapes of organizational departments.
Drafted common document templates to reduce time spent creating documents from scratch.
Education
Master’s in Human Services Program - Human Services
Lincoln University
Philadelphia, PA
08.2022 - Current
Bachelor of Science in Human Services -
Lincoln University
Philadelphia, PA
01.2021
Associate of Arts - Human Services
Harcum College
Haverford, PA
01.2018
Skills
PC proficient including Microsoft Windows, Word, Excel, Artiva, and HP
Proficient in Sales Force Data Management System and HMIS Data Management System
Effective Leader
Policy Implementation
Policy and Procedure Improvements
Strategic Leadership
Operations Oversight
Financial Management
Affiliations
Member of the Delaware Valley Association of Black Psychologists (DVAPsi)
Phi Theta Kappa National Honor Society
Recipient of the Chamber of Commerce Paradigm Scholarship for Working Women (2019)
Fund Associate at Centaur Fund Services Independent Fund Administration and Fiduciary ServicesFund Associate at Centaur Fund Services Independent Fund Administration and Fiduciary Services
Team Lead and Recovery Coordinator at Alberta Emergency Management Agency (AEMA), Public Safety and Emergency Services, Government of AlbertaTeam Lead and Recovery Coordinator at Alberta Emergency Management Agency (AEMA), Public Safety and Emergency Services, Government of Alberta
Senior Damage Prevention Specialist/ Mentor at Virginia 811 / Utility Protection Services of VASenior Damage Prevention Specialist/ Mentor at Virginia 811 / Utility Protection Services of VA