Sotonye Ogan

• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Provide array of beauty services, such as:

Hair Extensions

Hair Coloring

Loc Extensions

Chemical Services

• Conduct a scalp analysis, and recommend appropriate scalp care treatments.
• Trained and mentored junior staff on techniques and customer service.
• Implemented an online booking system that allows clients to book appointments 24 and 7 without having to call the salon directly.
• Trained staff on customer service procedures, product knowledge, safety protocols and sanitation standards.
• Ordered beauty products, equipment, and maintained inventory.
• Hired and trained beauticians.
• Oversaw the daily activities of the salon including resolving customer complaints in a timely manner.
• Ordered supplies such as shampoo, conditioner, styling products and tools from vendors at competitive prices.

• Provided consultations to clients about their desired hairstyle and hair care needs.
• Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
• Applied highlights, lowlights or other coloring techniques.
• Colored, cut and installed extensions according to style photos and client specifications.
• Customized styles, services and products to suit client needs and maintain customer satisfaction.
• Upsold additional services when appropriate to increase sales volume.
• Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
• Designed and recommended home hair care regimens and treatments to meet individual customer needs.
• Kept work stations clean and sanitized scissors, combs and other styling tools.
• Pursued continuing education and training to stay up to date with new trends and techniques.
• Sanitized workstations and salon equipment to reduce risk of infection.