Souban Sorpranith
Summary
Experienced Residential Program Supervisor at Catholic Charities specializing in compliance monitoring and social work. Track record of increasing program efficiency and fostering collaborative team environments. Proficient in intake assessments, conflict resolution, and delivering customized care plans for varied populations. Focused on creating impactful communication strategies to support client growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Program Supervisor
Catholic Charities: Office of Refugee Resettlement
01.2022 - 06.2025
- Managed day-to-day residential services
- Conducted intake assessment for new residents, including providing necessary paperwork.
- Created effective communication plans for stakeholders involved in the program.
- Coached staff members on how best to use available resources effectively
- Ensured compliance with all applicable laws, regulations, standards and codes of practice.
- Prepared detailed reports for stakeholders, highlighting program achievements and challenges.
- Developed strategies for improving program efficiency and effectiveness.
- Provided classroom support throughout planned instruction for individual student needs.
- Provided crisis intervention services to individuals in need of emotional support and guidance.
Residential Counselor Lead
Catholic Charities of San Francisco: St.Vincent's School for boys
San Rafael, US
09.2018 - 12.2021
- Supervising, providing safe, structured, and trauma-informed care in a home-like setting for 10 to 12 diverse youths aged 7 to 11 years who are referred from inpatient psychiatric facilities and county agencies.
- Participated in IEPs, treatment, and team meetings to discuss updates on client progress as well as strategies for improvement.
- Collaborated with community organizations and other mental health professionals to provide comprehensive care for clients.
- Maintained accurate records of client information including medical histories, medications administered, counseling sessions attended.
- Provided guidance and support to clients in need of assistance with daily living skills.
- Enforced rules and regulations for smooth and orderly operation of residential programs.
- Educated family members about the importance of following through with treatment plans.
- Responded promptly to any emergency situations that may arise within the residence.
- Developed therapeutic relationships by providing emotional support and positive reinforcement to clients.
Senior Member Services Representative
Planet Fitness
Richmond, US
05.2017 - 09.2018
- Greeting, assisting customers in membership, multitasking in phones and member concerns.
- Calling members and addressing members of fees and penalties updating payment information.
- Data entry
- Minor bookkeeping
- Maintain cleanliness of facilities, equipments.
- Assist members who have fitness inquiries.Leading in group fitness exercises.
- Accepting and verifying all incoming shipments, knowledge of inventory.
- Supervising in closing of amenities and facility and final walk around.
Sales Associate
GNC- General Nutrition Centers
Richmond, US
11.2016 - 04.2017
- Worked as floor lead
- POS register, completed in store purchase and returns
- Data entry of members loyalty rewards
- Rectifying customer concerns
- Offered knowledge about vitamins and nutritional supplements to inquiring customers
- Data entry
- Minor book keeping
- Received and filed online orders
- Created inventory of products
- Audited and organized the whole store on a monthly basis
Education
Bachelor of Arts - Sociology
California State University-East Bay
Hayward, CA01.2018
Associate of Arts - Liberal Arts: Social And Behavioral Sciences
Contra Costa College
San Pablo, CA04.2015
Skills
- Intake assessment
- Compliance monitoring
- Performance evaluation
- Conflict and crisis management
- Therapeutic engagement
- Classroom Instructional aide
- Effective communication
- Teamwork and collaboration
- Individualized care plans
Certification
Adult and Pediatric First Aid/CPR/AED, 10/12/24-10/12/26, Training and skills testing in the EMS Safety courses specified. Training is consistent with the most current AHA ECC Guidelines and exceeds the requirements by Federal OSHA for a workplace responder.
Languages
Khmu
Native/ Bilingual
Thai
Limited
Spanish
Limited
References
References available upon request.
Timeline
Program Supervisor
Catholic Charities: Office of Refugee Resettlement
01.2022 - 06.2025
Residential Counselor Lead
Catholic Charities of San Francisco: St.Vincent's School for boys
09.2018 - 12.2021
Senior Member Services Representative
Planet Fitness
05.2017 - 09.2018
Sales Associate
GNC- General Nutrition Centers
11.2016 - 04.2017
Bachelor of Arts - Sociology
California State University-East Bay
Associate of Arts - Liberal Arts: Social And Behavioral Sciences
Contra Costa College
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