Soukaina Ali
Irving,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Guest Service Officer
Plaza Premium Lounge
DFW Airport, TX
01.2026 - Current
- Delivered exceptional guest service to international travelers in a fast-paced airport lounge environment
- Managed guest check-in, verified eligibility, and processed lounge access efficiently
- Resolved guest concerns professionally, ensuring a positive and seamless experience
- Maintained lounge standards by monitoring cleanliness, organization, and overall guest comfort
- Collaborated with team members to ensure smooth daily operations and high service quality
- Assisted a diverse, international clientele using strong communication skills and multilingual abilities (Arabic, English)
- Assisted with VIP guests or priority services
- Worked under time pressure during peak travel hours
Customer Service Agent
CLEAR
DFW Airport, TX
02.2025 - 07.2025
- Verified customer identities and processed enrollments using biometric and identification systems
- Delivered efficient, high-quality customer service in a fast-paced airport environment
- Educated customers on CLEAR membership benefits and guided them through the enrollment process
- Maintained strict compliance with security procedures and data privacy standards
- Resolved customer concerns professionally while ensuring a smooth and positive experience
- Consistently met or exceeded performance goals related to enrollments and customer satisfaction
Barista
Starbucks- HMSHost
DFW Airport, TX
03.2023 - 09.2023
- Delivered high-quality customer service in a fast-paced, high-volume airport café environment
- Prepared beverages accurately and efficiently while maintaining brand and quality standards
- Handled customer orders and transactions while ensuring a positive guest experience
- Collaborated with team members to maintain smooth operations during peak hours
- Maintained cleanliness and organization in accordance with health and safety standards
- Managed multiple tasks simultaneously while maintaining speed and accuracy
Crew Member
Wendy's- Latrelles DFW Inc.
DFW Airport, TX
07.2021 - 12.2022
- Delivered efficient and friendly customer service in a high-volume, fast-paced environment
- Managed cash and card transactions accurately while maintaining speed and attention to detail
- Ensured order accuracy and resolved customer concerns promptly to enhance overall satisfaction
- Maintained cleanliness and food safety standards in compliance with company and health regulations
- Collaborated with team members to meet service goals and maintain smooth operations during peak hours
Crew Member
Pinkberry- TX Branded
DFW Airport, TX
09.2021 - 05.2022
- Provided efficient customer service in fast-paced airport food service environments
- Handled food preparation, order accuracy, and cash transactions
- Maintained cleanliness and adhered to health and safety standards
- Worked collaboratively with team members to ensure smooth daily operations
Education
J.D. -
The University of Michigan Law School
Ann Arbor, MI12-2027
Bachelor of Science - Psychology
The University of Michigan
Ann Arbor05-2025
High School Diploma -
The University of Texas At Austin High School
Austin, TX05-2021
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service excellence
- Problem-solving
- Multilingual Communication
- Time Management
- Attention to Detail
- Adaptability
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Guest Service Officer
Plaza Premium Lounge
01.2026 - Current
Customer Service Agent
CLEAR
02.2025 - 07.2025
Barista
Starbucks- HMSHost
03.2023 - 09.2023
Crew Member
Pinkberry- TX Branded
09.2021 - 05.2022
Crew Member
Wendy's- Latrelles DFW Inc.
07.2021 - 12.2022
J.D. -
The University of Michigan Law School
Bachelor of Science - Psychology
The University of Michigan
High School Diploma -
The University of Texas At Austin High School