Hi, I’m
Soukena Oulare
Duluth,GA
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Committed to maintaining professional relationships to increase profitability and drive business results.
Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture.
Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
years of professional experience
Work History
Chronopost International
Customer Service Representative
08.2013 - 10.2018
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Treated a constant flow of requests from the call center with minimal wait times.
- Offered customer advice and assistance, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Investigated and resolved customer inquiries and complaints quickly.
Start People
HR Administrative Assistant
06.2012 - 08.2013
Job overview
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Managed employee exit interviews and paperwork.
- Delivered friendly assistance to new hires throughout the interviewing and hiring process.
- Recruited and screened qualified potential employees.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Assisted with meetings and presentations within the company.
Education
University Paris 8France, Saint-Denis
Bachelor of Administrative Studies
Rise Business SchoolFrance, Evry
BBA
Gwinnett Technical CollegeLawrenceville, GA
ESL
Skills
- Stocking and Replenishing
- Account Management
- Order Fulfillment
- Business Development Understanding
- Technical Support
- Quality Control
- Product Organization
- Administrative and Office Support
- Microsoft Word
- Microsoft Excel
- Delivery Scheduling
- Customer Service
- Order Processing
Languages
French
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Chronopost International
08.2013 - 10.2018
HR Administrative Assistant
Start People
06.2012 - 08.2013
University Paris 8
Bachelor of Administrative Studies
Rise Business School
BBA
Gwinnett Technical College
ESL
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