Soulange Joaquin
Randolph,Massachusetts
Summary
Adept at driving customer satisfaction and team productivity, my tenure at Lucky Convenience Store showcased my expertise in complex problem-solving and effective communication. Leveraging skills in time management and organization, I significantly enhanced service delivery and workplace efficiency. My approach consistently prioritizes client relations and operational excellence, without exceeding a 55-word limit. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Manager/cashier
Lucky Convenience Store
2022.05 - 2024.05
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Cleaner
Resource One New England
2021.09 - 2022.05
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Cashier
La Gran Parada
2011.10 - 2021.07
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Liceo Ercilia Pepin
Dominican Republic 07.1998
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Organization skills
- Customer and client relations
Languages
Spanish
Native or Bilingual
Timeline
Manager/cashier
Lucky Convenience Store
2022.05 - 2024.05
Cleaner
Resource One New England
2021.09 - 2022.05
Cashier
La Gran Parada
2011.10 - 2021.07
High School Diploma -
Liceo Ercilia Pepin
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