Soumaya Ait Lhassani
Spring,Texas
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
16
16
years of professional experience
Work History
Sales Associate
Macys Department Store
07.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Embroidery Design Specialist
Self Employed
Casablanca, Morocco, NA
02.2007 - 06.2020
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
- Passionate about learning and committed to continual improvement.
Education
Associate of Arts - Embroidery Design
Casablanca School of Embroidery Design
03.2002
Skills
- Customer Service
- Microsoft Office
- Guest Relations and problem solving skills
- POS System Operations
- Team work , Problem solving, detail oriented
Accomplishments
Increased sales revenue by adding new customers and achieving sales goals when I was self employed at my embroidery design business in my home country.
Languages
Arabic
Native or Bilingual
French
Full Professional
English
Limited Working
Timeline
Sales Associate
Macys Department Store
07.2021 - Current
Embroidery Design Specialist
Self Employed
02.2007 - 06.2020
Associate of Arts - Embroidery Design
Casablanca School of Embroidery Design
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