Soumaya Jouaidi
Fairhaven,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Claim Assistant
New England Property Services Group
Fall River, MA
04.2024 - Current
- Assisted claim adjusters in managing caseloads, ultimately expediting the resolution process for clients.
- Facilitated a smooth workflow within the department through proficient multitasking abilities and attention to detail in handling multiple claims simultaneously.
- Promoted client retention by delivering exceptional customer service during every interaction, demonstrating empathy, and addressing concerns promptly.
- Maintained compliance with industry regulations by adhering to established procedures during all stages of the claim process.
- Reduced claim processing time by continually updating and maintaining digital records for easy access and retrieval.
- Ensured accuracy of data entry for each case file, minimizing errors that could lead to delays or complications in the claim resolution process.
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
- Generated, posted and attached information to claim files.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Realestate Agent
RE/MAX
North Dartmouth, MA
12.2023 - Current
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
Executive Managing Director
Eventoh Exhibition Management
Cairo, Ho Chi Minh
06.2021 - 09.2023
- Designed and delivered client-defined systems and processes with tools and databases.
- Established and managed activities towards project milestones.
- Provided business process re-engineering recommendations to achieve successful account conversion.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified appropriate marketing channels and target customers for campaigns.
- Tracked various product sales and costs by analyzing and entering sales, business data and expenses.
- Increased customer engagement through social media.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Handled day-to-day customer or client questions via telephone or email.
- Gained knowledge of company policies, protocols and processes.
- Assisted with onboarding of new employees by providing training and development resources.
Tom Ford Counter Manager
Estee Lauder
06.2017 - 06.2018
- Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
- Facilitated strategies to present and sell merchandise through regular product demonstrations.
- Performed all stock keeping processes and assisted in replenishing all items as per company policy.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
- Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters.
- Performed daily department re-merchandising, price markdowns and merchandise transfers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Beauty Advisor
Christian Dior
06.2015 - 06.2017
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Maintained counter and display areas for cleanliness and organization.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Managed efficient cash register operations.
Owner/Operator
Sculpture Beaute Spa
02.2013 - 06.2014
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Operated with safety and skill to avoid accidents and delays.
Education
Licensed - Real Estate
Anjos Realty Services
New Bedford, MA03.2023
Esthetician
Michigan College of Beauty - Troy, Inc.
Troy, MI04.2012
Associate Degree - Marketing
Lebanese American University
Beirut Lebanon High School Diploma -
Centeral Academy
Ann Arbor 06.2009
Skills
- Courteous with Strong Service Mindset
- Upselling Products and Services
- Customer Account Management
- Sales and Marketing Methods
- Lead Follow-Up
- Open House Coordination
- Real Estate Development
- Market Research
- Staff Management
- Marketing and Advertising
- Home Tours
Certification
- Licensed Esthetician
- Certified Cool sculpting -Fat freezing
- Licensed Realestate Agent from Massachusetts
Timeline
Claim Assistant
New England Property Services Group
04.2024 - Current
Realestate Agent
RE/MAX
12.2023 - Current
Executive Managing Director
Eventoh Exhibition Management
06.2021 - 09.2023
Tom Ford Counter Manager
Estee Lauder
06.2017 - 06.2018
Beauty Advisor
Christian Dior
06.2015 - 06.2017
Owner/Operator
Sculpture Beaute Spa
02.2013 - 06.2014
Licensed - Real Estate
Anjos Realty Services
Esthetician
Michigan College of Beauty - Troy, Inc.
Associate Degree - Marketing
Lebanese American University
High School Diploma -
Centeral Academy