Soumayah A. Al-Sayed
Work from Home Customer Service Representative
Lake Alfred,FL
Summary
Customer-oriented professional with 15 years of experience in providing support and resolving customers' issues. Proven ability to maintain high customer satisfaction through effective communication, and adaptive resourcefulness. Familiar with Microsoft Office applications, and quick to learn new software systems. Ready to apply skills in a work-from-home position focusing on your customers.
Overview
15
15
years of professional experience
Work History
Independent Sub Contractor/Delivery Associate
Bon Appetit Pastries, ME24.Inc
Lake Alfred, FL
07.2014 - Current
- Executed order fulfillment via handheld device, product delivery, inventory management, and enhanced product display space along established routes.
- Delivered excellent customer service and established rapport with in-store personnel by addressing their concerns about our service and products through effective communication.
- Resolved customer complaints professionally to maintain positive client relationships.
- Recognize and maximize upselling opportunities.
Front End Customer Service Associate
Marshalls Department Store
Orlando, FL
05.2012 - 06.2014
- Provided exceptional customer service to a high-volume Orlando, FL, store while processing transactions efficiently.
- Operated the POS system accurately, and processed payments via cash, credit card, gift card, or debit card.
- Utilized upselling techniques to enhance add-on sales.
- Listened to customers' concerns to resolve issues about products, answered questions, and offered product advice with professionalism and courtesy.
Switchboard/Receptionist, Admissions Department
Spokane Falls Community College
Spokane, WA
01.2010 - 05.2011
- Operated a multi-line telephone system to efficiently manage incoming calls, listened intently to determine the purpose of callers, and directed calls appropriately.
- Provided customer service support for high call volumes, navigating through computerized contact databases, and information retrieval systems for timely responses.
- Assisted callers with account updates, balance inquiries, issues, and provided responses for information requests or campus activities questions.
- Updated and maintained existing student records with new or revised information in the college's SMS computer program.
- Handled confidential information with discretion and professionalism.
- Performed general administrative duties such as filing documents, photocopying materials.
Education
Associate of Arts - Administrative/Computer Specialist
05-2011
- Coursework in Microsoft Word 1, 2
- Coursework in Excel 1, 2
Skills
- Over 15 years of customer service expertise
- Oral and written communication
- Self-starter and time management
- Relationship rapport
- Empathy and patience
- Active listening
- Issue resolution
- Computer proficiency
- Inbound call handling
- Intermediate with Word and Excel
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Work from home optionTimeline
Independent Sub Contractor/Delivery Associate - Bon Appetit Pastries, ME24.Inc
07.2014 - Current
Front End Customer Service Associate - Marshalls Department Store
05.2012 - 06.2014
Switchboard/Receptionist, Admissions Department - Spokane Falls Community College
01.2010 - 05.2011
Spokane Falls Community College - Associate of Arts, Administrative/Computer Specialist
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