Summary
Overview
Work History
Education
Skills
Accomplishments
Custom
References
Timeline
Generic

Soun See

Farmersville,USA

Summary

Dynamic Process Assistant at Amazon, with a proven process improvement and KPI evaluation track record. As an Excel and Tableau expert in data analysis, I drive continuous improvement initiatives while fostering team development. Committed to safety and compliance, I successfully managed transportation workflows, ensuring 100% adherence to operational standards. Bilingual communicator enhancing cross-department collaboration.

Overview

4
4
years of professional experience

Work History

Assistant Area Manager

Amazon
visalia, CA
04.2022 - Current
  • Solely managed the Transportation workflow for two months during peak season without assistance from other Process Assistants while consistently meeting daily goals.
  • Managed the documentation of Trailer Docking Requests (TDR) and Vehicle Inspection Reports (VIRD), ensuring 100% compliance with all safety and operational expectations, demonstrating a strong commitment to detail and safety.
  • Provided consistent coaching and counsel to associates for increased performance while minimizing downtime through standard work application.
  • Oversaw trailer movement flow and yard management for optimal inbound and outbound processes.
  • Sustained process improvements that fostered increased trailer access opportunity and subsequently reduced trailer backlogs.

Assistant Area Manager

Amazon
visalia, CA
08.2021 - Current
  • Work alongside Area Managers (AM) and Operations (OP) to ensure process integrity and effective workforce performance for inbound and outbound operations.
  • Facilitate Gemba walks and floor audits to close performance gaps through suggested improvements and implementation reinforcements to process standards.
  • Leverage FC Insights, Excel, and Tableau for comprehensive quantitative assessment of KPIs during trend analysis and best practice association across multiple workstreams, showcasing my strong analytical skills.
  • Utilize Lean Six Sigma approaches (DMAIC) to identify waste reduction opportunities through standardized throughput practices.
  • Champion process improvement documentation that prioritizes safety advancement and error rate reductions through peer root cause analysis and standard work applications, ensuring a secure and compliant work environment.
  • Collaborate with all levels of leadership for associate development training that fosters increased engagement and investment in performance goals.

Education

Master of Science - Management and Leadership

Western Governors University
Utah
06-2026

Bachelor of Arts - Science and Project Management

National University
San Diego
05.2024

Certificate - Electrical

Ashworth College
Norcross, GA
01.2019

Christian Degree - Marriage and Counseling

Concordia Seminary
St. Louis, MO
01.2012

Skills

  • Process improvement and standardization
  • KPI evaluation
  • Data analysis and visualization
  • Excel and Tableau proficiency
  • Lean Six Sigma methodologies
  • Root cause analysis techniques
  • Workflow optimization
  • Cross-department collaboration
  • Safety, quality, and compliance assessments
  • Team leadership and development
  • Continuous improvement initiatives
  • Bilingual communication skills

Accomplishments

  • Played a key role in reducing vendor backlogging from 14k to 1k in two months by serving as a Learning Ambassador to onboard new hires within the department, demonstrating effective leadership and mentoring skills.
  • Six Sigma Green Belt Certified with practical throughput facilitation skills proven with quality improvement, gaining results.
  • Certified Trainer of all operational machinery utilized within inbound/outbound daily operations.
  • Planted churches internationally as part of a multi-national initiative.

Custom

I am a well-rounded professional who combines strong technical expertise with emotional intelligence and a collaborative spirit. My background in psychology and project management has equipped me with a deep understanding of human behavior, leadership dynamics, and organizational efficiency. Through my experience at Amazon, I have developed proven skills in process improvement, team leadership, and cross-functional communication—always striving to create efficient systems and positive team environments. Beyond the workplace, I serve in ministry and community leadership, helping others grow both personally and spiritually, which reinforces my commitment to service, empathy, and continuous growth. This blend of analytical thinking, practical leadership, and people-centered values allows me to approach challenges with balance, adaptability, and purpose.

References

References available upon request.

Timeline

Assistant Area Manager

Amazon
04.2022 - Current

Assistant Area Manager

Amazon
08.2021 - Current

Master of Science - Management and Leadership

Western Governors University

Bachelor of Arts - Science and Project Management

National University

Certificate - Electrical

Ashworth College

Christian Degree - Marriage and Counseling

Concordia Seminary
Soun See