Sourav Singh
Rocklin,USA
Summary
Highly motivated and skilled professional with over 2 years of truck trailer driving experience. Successfully navigated extreme weather conditions and consistently ensured timely and safe cargo delivery. Recently relocated to the USA from Canada in July 2024 after 5 years of living there. Holds a diploma in Business Management and has a proven track record in customer service from roles at Tim Hortons and Amazon. Known for providing excellent client interactions, maintaining schedules, and effective communication. Proficient in English with strong written and verbal communication skills. Seeking opportunities to leverage diverse skills and experience in a dynamic, growth-oriented organization.
Overview
6
6
years of professional experience
Work History
Gas Station Customer Service Representative
76 Gas Station
09.2024 - 03.2025
- Continuously alerted supervisors to supply demands; ensuring smooth operations.
- Contributed to increased sales by promoting special offers, discounts, and loyalty programs.
- Enhanced customer satisfaction by providing efficient fueling services and accurate payment processing.
- Addressed customer inquiries with professionalism, resolving issues promptly and effectively.
- Minimized wait times for customers by efficiently handling multiple transactions simultaneously.
- Assisted in inventory management, resulting in optimized stock levels and reduced waste.
CDL - Class A Truck Driver
Fluke Transportation Group
01.2024 - 04.2024
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency
- Documented mileage, deliveries, pickups, customer issues and damages
- Communicated effectively with customers regarding estimated arrival times, special requests, or issues encountered during transport
- Completed daily inspection checklists, ensuring the proper functioning of truck equipment and identifying potential issues early on
- Exhibited strong problem-solving skills in resolving unforeseen challenges such as road closures or detours without significant impact on delivery timelines
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
Warehouse Worker & Delivery Driver
Ashley Furniture Homestore
03.2022 - 12.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Improved record-keeping accuracy, diligently updating warehouse management system with transaction details.
- Improved safety standards, conducted regular checks and maintenance of warehouse equipment.
Team Lead
Tim Hortons
01.2019 - 11.2021
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
- Learned all required tasks quickly to maximize performance
- Addressed and resolved customer complaints in polite and professional manner
- Trained new team members by relaying information on company procedures and safety requirement
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Diploma - Business Management
Mohawk College
Hamilton, ON12.2021
Skills
- Customer interaction
- Strong teamwork
- Cleaning and sanitizing
- Taking orders
- Cash handling expertise
- Verbal and written communication
- Guest experiences
- Operational standards
- Recordkeeping
- Upselling strategies
- Email and phone orders
- Strong work ethic
- Customer service
- Exceptional customer service
- Order management
- Performance improvement
- Order accuracy
- Guest engagement
- Hospitality service expertise
- Service prioritization
- Professional appearance
- Sales techniques
- Suggestive selling
- Regulatory compliance
LANGUAGES
English: Full Professional
Punjabi: Native or Bilingual
Timeline
Gas Station Customer Service Representative
76 Gas Station
09.2024 - 03.2025
CDL - Class A Truck Driver
Fluke Transportation Group
01.2024 - 04.2024
Warehouse Worker & Delivery Driver
Ashley Furniture Homestore
03.2022 - 12.2023
Team Lead
Tim Hortons
01.2019 - 11.2021
Diploma - Business Management
Mohawk College