Sovanna Lay
Lynn,MA
Overview
4
4
years of professional experience
Work History
Service Experience Representative
Nordstrom Rack
Danvers, Massachusetts
07.2026 - Current
- Processed transactions accurately using point-of-sale systems.
- Addressed customer complaints promptly and resolved issues effectively.
- Engaged customers through friendly interactions to foster a welcoming environment.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
Retail Sales Associate/Cashier
The Childrens Place
Peabody, MA
10.2024 - 07.2026
- Aiding customers in checking out retail items
- Manage the location of clothing items between departments
- Maintained clean and organized sales floor to promote a welcoming environment
Seasonal Sales Associate
Spencers
11.2025 - 01.2026
- Delivered exceptional customer service by addressing inquiries and resolving concerns in a timely manner.
- Demonstrated extensive product knowledge to assist customers in making informed purchasing decisions.
- Operated point of sale systems efficiently to process transactions and ensure a smooth checkout experience.
Retail Sales Associate/Cashier/Customer Service
JCPenney
Peabody, MA
11.2023 - 08.2025
- Aiding customers in checking out retail items
- Manage the location of clothing items between departments
- Available for the coverage of coworkers
- Collaborated with other retail staff to ensure all customer needs were met on time
- Was doing floor-sets for the new line of clothing
- Packing online orders
Dental Assistant
Dube Nora DDS
Lynn, MA
04.2022 - 11.2022
- Assisted in various dental procedures, ensuring patient comfort and safety.
- Managed patient records and scheduling, optimizing office workflow
- Billing patients Insurance
- Maintained sterilization protocols and equipment cleanliness
Education
Bachelor of Arts - Information Technology
University of Massachusetts-Boston
Boston, MA03-2029
High school diploma or GED -
Kipp Academy Lynn Collegiate
Lynn, MA06-2025
Skills
- Greeting customers
- Load & unload
- Dental assisting
- Customer service
- Retail sales transactions
- Product demos
- Labeling
- Experience with children
- Customer communication
- Retail sales
- Cross-selling
- Cash handling
- POS systems
- Computer skills
- Customer complaint resolution
- Computer operation
- Math
- Processing cash transactions
- Sales management
- Sales team management
- Clothing
- Climbing
- Retail math
- Customer inquiry handling
- Cashiering
- Microsoft Outlook
- Retail management
Languages
English
Timeline
Service Experience Representative
Nordstrom Rack
07.2026 - Current
Seasonal Sales Associate
Spencers
11.2025 - 01.2026
Retail Sales Associate/Cashier
The Childrens Place
10.2024 - 07.2026
Retail Sales Associate/Cashier/Customer Service
JCPenney
11.2023 - 08.2025
Dental Assistant
Dube Nora DDS
04.2022 - 11.2022
Bachelor of Arts - Information Technology
University of Massachusetts-Boston
High school diploma or GED -
Kipp Academy Lynn Collegiate