Sowmya Ramalingam
San Jose,CA
Summary
Dynamic and adaptable professional with a proven track record at Postal Annex+, enhancing customer experiences and streamlining inventory management. Leveraged interpersonal communication and critical thinking to resolve conflicts and foster team collaboration. Demonstrated quick learning ability and organizational skills, significantly contributing to team effectiveness and customer satisfaction. Experienced Tutor helps students understand complex material quickly and easily. Proven track record of successfully improving student academic performance. Energetic Volunteer offering outstanding telephone etiquette, social media and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Punctual and dedicated to service.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Postal Annex+
02.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
Volunteer
Maitri
10.2021 - Current
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Amplified non-profit reach by managing social media campaigns.
- Increased cultural awareness with organization of multicultural festivals.
- Led group discussions and activities to meet different community needs.
- Educated young people about strategies for driving discussions and promoting social changes.
Tutor
BreakThrough Tutoring
10.2021 - 05.2023
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
- Collaborated with parents to support student learning and address any academic or behavioral concerns.
- Adapted teaching strategies to accommodate shift to remote learning, ensuring continuity in education during challenging times.
- Improved literacy rates among students through innovative reading and comprehension strategies.
- Conducted review sessions to help students prepare for tests.
Education
Bachelor of Arts - Political Science
Chapman University
Orange, CA06.2028
High School Diploma -
Silver Creek High School
San Jose, CA06.2024
Skills
- Conflict Resolution
- Teamwork and Collaboration
- Quick Learner
- Creative
- Critical Thinking
- Attention to Detail
- Empathy
- Interpersonal Communication
Languages
Hindi
Native or Bilingual
Timeline
Retail Sales Associate
Postal Annex+
02.2024 - Current
Volunteer
Maitri
10.2021 - Current
Tutor
BreakThrough Tutoring
10.2021 - 05.2023
Bachelor of Arts - Political Science
Chapman University
High School Diploma -
Silver Creek High School
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