Sowmya Vanavasan
Leander,TX
Summary
Cloud Site Reliability Engineer with 7+ years of IT experience and currently working with Bank of America. Improved reliability of production systems on cloud platforms. Proficient in troubleshooting and debugging technical systems, swiftly resolving complex issues for seamless functionality. Skilled in Kubernetes and Azure cloud platforms. Strong problem-solving, leadership, and communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Site Reliability Engineer
Bank of America
Dallas, TX
09.2024 - Current
- Provided technical guidance on the design, implementation, and maintenance of cloud infrastructure.
- Developed and implemented monitoring solutions to improve system reliability.
- Monitored systems performance using various metrics such as latency, throughput, availability.
- Ensured high availability and scalability of applications across multiple environments.
- Researched and evaluated new technologies to enhance platform reliability and stability.
- Troubleshooted complex issues related to application architecture and system configurations.
- Created automated scripts for software deployments and configuration management tasks.
Technical Lead
Infinite Solution
Austin, Texas
07.2024 - 09.2024
- Company Overview: Currently working as Technical Lead at Infinite solution for the client Brightspeed
- Primary work involves managing the offshore and on-site team
- Providing leave 3 production support for the application hosted in GCP cloud and Kubernetes
- Work on setting up dashboards in Dynatrace and Splunk for observability and monitoring
- I have experience managing and supporting software releases through continuous integration and continuous deployment (CI/CD) pipelines, ensuring smooth and efficient delivery of updates
- Possess strong proficiency in executing Linux commands for effective troubleshooting
- Extensive experience in managing IT incidents, resolving root causes, and overseeing change management processes to ensure seamless and efficient operations
- Developed and maintained scripts for monitoring and automation of routine tasks in Linux shell scripting, resulting in an overall improvement of operations performance
- Experience with the use of version control systems for code management and artifact tracking, including GitHub and JIRA
- Worked closely with product owners and business analyst for setting up monitoring and supporting new the deliverables
- Currently working as Technical Lead at Infinite solution for the client Brightspeed
Lead Application Support Engineer
Bank of America
Dallas, Texas
12.2022 - 05.2024
- Company Overview: Provided level 3 application support for critical natural language processing application
- Provided level 3 application support for critical natural language processing application, including troubleshooting and resolving issues related to functionality, performance, and integration
- Conducted root cause analysis for recurring issues by working with multiple technology teams such as Cloud Support, Container support, HBase to prevent them from reoccurring
- Work in analyzing risk and remediating within the deadline provided
- Have worked on fixing container vulnerability and mitigating the risk associated with it
- Managing Kubernetes clusters, ensuring scalability, high availability, fault tolerance, and load balancing for containerized applications
- Designed and maintained Splunk dashboards, reports, and alerts to provide actionable insights into system performance and security
- Collaborated with cross-functional teams to integrate Splunk with various data sources and enterprise systems
- Implemented Splunk best practices for data ingestion, indexing, and searching to optimize system performance
- Automated routine tasks using Splunk's advanced features and scripting capabilities to improve operational efficiency
- Strong working experience working with sql query for production issue analysis and reporting
- Skilled in leveraging Splunk for comprehensive data analysis, developing insightful dashboards, and conducting real-time system monitoring
- Experienced in troubleshooting complex issues and optimizing performance
- I have experience managing and supporting software releases through continuous integration and continuous deployment (CI/CD) pipelines, ensuring smooth and efficient delivery of updates
- Have good experience executing Linux commands for troubleshooting
- I have extensive experience managing IT incidents, resolving underlying problems, and overseeing change management processes to ensure smooth and efficient operations
- Worked closely with product owners and business analyst for setting up monitoring and supporting new the deliverables
- Coordinated and implemented Disaster Recovery site in cloud to improve site reliability & resiliency for business-critical application
- Developed and maintained scripts for monitoring and automation of routine tasks in linux shell scripting, resulting in an overall improvement of operations performance
- Experience with the use of version control systems for code management and artifact tracking, including GitHub and JIRA
- Have good experience using monitoring tools like Splunk for log monitoring and Dynatrace for system monitoring
- Ability to understand the whole flow of the application and project objectives which helps in improving the operation excellence and performance of the application
- Provided level 3 application support for critical natural language processing application
Lead Software Engineer
Bank of America
Chennai, INDIA
01.2015 - 01.2018
- Company Overview: Support the trading environment for the GSL group and ensure that all the trades are flowing as per requirement
- Primarily involved in Application support and administering of the application
- Skilled in the execution of Linux commands to troubleshoot and resolve issues, with a proven track record of proficiency in navigating Linux environments
- Experienced in leveraging Splunk for robust data analysis, developing and managing insightful dashboards, and conducting real-time system monitoring
- Proficient in troubleshooting complex issues, optimizing performance, and implementing security best practices to ensure efficient and secure data handling within Splunk environments
- Provided support to the front-end developers for technical issues which might come across
- Perform daily SOD’s and EOD’s as daily operation before start and end of the market
- Monitor the ITRS for and alerts and act accordingly to trouble shoot the issue
- Monitor the informatica workflow jobs and AutoSys batch jobs
- Have performed various releases coordinating with development team, Deployed applications using command and performed application testing
- I have a proven track record in efficiently managing IT incidents, solving recurring issues, and overseeing smooth change implementations
- Utilized SQL Server, Sybase Database for querying of trade report and for validation on trade status
- Produced and maintained knowledge base and documentation for WIKI implementation
- Support the trading environment for the GSL group and ensure that all the trades are flowing as per requirement
Systems Executive
Cognizant Technology Solutions
Chennai, INDIA
01.2012 - 12.2014
- Company Overview: Installed, configured and administered Oracle WebLogic 11g and WebLogic servers
- Installed, configured and administered Oracle WebLogic 11g and WebLogic servers like Oracle HTTP & Apache server in UAT and Production environment
- Proficient in executing Linux commands for effective troubleshooting purposes, leveraging extensive experience in navigating and utilizing Linux-based systems to diagnose and resolve technical issues
- Deployed WAR, JAR using Jenkins tool, and Handled enterprise level code releases supporting deployment across all environments
- Maintained load balancing, high availability and failover of servers
- Involved in performing tuning of JVM and garbage collection algorithms
- Provide operational excellence support for critical issues & outages
- Notify effected teams and higher management
- Diagnose issue and provide/suggest patches or intermediate solutions
- Facilitate performance load/stress testing on various applications
- Establish SSL handshake between systems using certificates, to support https
- Handled disaster recovery drill on half-yearly basis recovering entire CCC applications in DR bubble
- Installed, configured and administered Oracle WebLogic 11g and WebLogic servers
Education
MBA - Human Resource Management
Bharathiar University
Coimbatore, TN, India12.2014
Bachelor of Science - Electronics
Bharathiar University
Coimbatore, TN, India12.2012
Skills
- Azure and AWS Experience
- Kubernetes Management & deployments
- MySQL Data Analysis
- Web Service Administration
- Monitoring Tools(Splunk,Dynatrace, App dynamics & ITRS)
- AutoSys Workflow Management
- Scripting in Python and Shell
- Linux Operating Systems
- Ticketing Systems- BMC Remedy & ServiceNow
- JIRA and Confluence Management
Certification
Postgraduate in Cloud Computing
Timeline
Site Reliability Engineer
Bank of America
09.2024 - Current
Technical Lead
Infinite Solution
07.2024 - 09.2024
Lead Application Support Engineer
Bank of America
12.2022 - 05.2024
Lead Software Engineer
Bank of America
01.2015 - 01.2018
Systems Executive
Cognizant Technology Solutions
01.2012 - 12.2014
MBA - Human Resource Management
Bharathiar University
Bachelor of Science - Electronics
Bharathiar University
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