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Associate Principal Engineer

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Results-driven professional with extensive experience in project management, consistently delivering high-quality outcomes through effective leadership and team motivation. Skilled in client engagement to accurately assess requirements and ensure exceptional service delivery. Proven ability to drive projects to successful completion while fostering a collaborative team environment.

Customer Support Specialist with 3+ years of experience in high-volume contact centers and technical support environments. Proven ability to troubleshoot hardware and software issues, resolve complex customer concerns, and maintain high QA performance (up to 98%). Skilled in CRM systems, multi-channel support (phone, chat, email, Zoom), and delivering exceptional customer experiences. Adept at problem-solving, cross-functional collaboration, and remote support operations.

Customer focused professional with a strong background in retail leadership and IT support, skilled at creating positive, personalized experiences. Experienced in troubleshooting technology, building customer relationships, and clearly explaining complex concepts. Brings a collaborative mindset, adaptability, and a passion for helping people get the most out of their devices.

Customer Success and Technical Support professional with 4+ years of experience managing complex customer issues and escalations in high-volume environments. Known for clear communication, calm problem-solving, and strong case ownership from issue identification through resolution. Experienced in documenting issues, coordinating follow-ups, and working cross-functionally to ensure consistent customer outcomes.

Sowsan Stokes

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Technical Customer Support Representative

Warehouse Associate

Pharmacy Technician

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Associate of Applied Science - Medical Assistant

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Technical Customer Support Representative

Warehouse Associate

Pharmacy Technician

Associate of Applied Science - Medical Assistant

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