Telesforo Lara
Dickinson,TX
Summary
Customer focused professional with a strong background in retail leadership and IT support, skilled at creating positive, personalized experiences. Experienced in troubleshooting technology, building customer relationships, and clearly explaining complex concepts. Brings a collaborative mindset, adaptability, and a passion for helping people get the most out of their devices.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Genius
Apple
Houston, TX
06.2026 - Current
- Provided technical support for software and hardware troubleshooting, enhancing user experience across devices.
- Assisted customers with device setup and troubleshooting, promoting seamless integration across Apple products.
- Maintained high levels of customer satisfaction through regular follow-ups and proactive communication.
Part-Time IT Specialist
CYBERSPHERE TECHNOLOGIES LLC
06.2023 - Current
- Troubleshoot and resolve hardware and software issues, improving system performance and user experience
- Provide clear, easy-to-understand technical support to users with varying levels of technical knowledge
- Install, configure, and maintain systems and devices to ensure reliable operation
- Support the implementation of new technologies and train users on setup and best practices
- Translate technical concepts into simple guidance, enhancing user confidence and satisfaction
Assistant Store Manager
DR. MARTENS
10.2021 - 04.2026
- Deliver exceptional customer experiences by actively listening and recommending personalized solutions
- Resolve customer concerns efficiently, building trust and long-term loyalty
- Lead and coach team members to meet performance goals in a fast-paced retail environment
- Analyze customer feedback and implement strategies to improve satisfaction and sales
- Maintain a welcoming, organized store environment aligned with brand standards
Assistant Store Manager
Vans
10.2018 - 08.2021
- Managed daily store operations, ensuring efficient workflows and a positive customer environment
- Monitored performance and implemented improvements to drive sales and team productivity
- Oversaw inventory management and merchandising to maintain accurate stock levels
- Collaborated with team members to enhance operations and improve customer experience
- Maintained detailed reports to support business decisions
Education
High School Diploma -
Dickinson High School
Dickinson, TX01-2019
Skills
- Customer Experience & Relationship Building
- Technical Troubleshooting (Hardware & Software)
- Communication & Active Listening
- Problem Solving
- Team Leadership & Coaching
- Retail Operations & Sales
- Ability to Explain Technical Concepts Clearly
- Adaptability in Fast-Paced Environments
Certification
The Bits and Bytes of Computer Networking
Credential ID:JW53GU94BPJ6
Technical Support Fundamentals
Credential ID:FN6XJZK696P8
Timeline
Genius
Apple
06.2026 - Current
Part-Time IT Specialist
CYBERSPHERE TECHNOLOGIES LLC
06.2023 - Current
Assistant Store Manager
DR. MARTENS
10.2021 - 04.2026
Assistant Store Manager
Vans
10.2018 - 08.2021
High School Diploma -
Dickinson High School