Brett Moore
Gloversville,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Genius
Apple Store- Crossgates Mall
Albany, NY
11.2017 - Current
- Organized and facilitated technical training for over 30 employees under extreme time constraints
- Created an efficient means of communication using Apple systems to ensure the entire team is informed for all current and future trainings
- Take charge of repairing Mac and iOS devices while providing hardware and software assistance on all Apple devices
- Serve as a leader and mentor, in charge of facilitating training for the Technical Team on their daily tasks
- Delivered technical support to clients by offering solutions based on specific problems and concerns.
- Provide assistance to lead roles with staff on-boarding and training within the store
- Maintained up-to-date understanding of operations and repair procedures for Mac and iOS devices and systems.
- Assist with the deployment of new products within the store and observe strict compliance with the visual standards of the company.
Warehouse Manager
The Tile Shop
Albany, NY
04.2015 - 11.2017
- Ensured that all orders were accurately fulfilled in a timely manner.
- Generated warehouse shipping documents, packing lists and invoices.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Operated forklifts to fill or empty overhead spaces.
Education
Cazenovia College
Skills
- Device Configuration
- Hardware Repair
- Client Relationship Building
- Product Demonstration
- Workflow Optimization
- Software Installation
- Adaptability and Flexibility
- Problem-Solving
- User Support
- Time Management
Certification
- Apple Certified Mac Technician
- Apple Certified iOS Technician
- Apple OS X Certified Technician
- IOS Product Qualified
- Mac Product Qualified
Timeline
Genius
Apple Store- Crossgates Mall
11.2017 - Current
Warehouse Manager
The Tile Shop
04.2015 - 11.2017
Cazenovia College
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