Victor Nguyen
Fairfax,VA
Summary
Professional administrator with solid experience in managing operations and optimizing workflows. Skilled in team leadership, problem-solving, and adapting to evolving demands. Strong at coordinating tasks, ensuring efficiency, and driving results. Known for reliability, effective communication, and fostering collaborative environments.
Overview
5
5
years of professional experience
Work History
Genius Admin
Apple
09.2019 - Current
- Collaborated with multiple members of the Genius Bar to improve processes regarding repairs in store
- Troubleshooting iOS devices and Mac products
- A mentor to newer technicians and new admins
- Oversaw the organization and new processes into a new store within the repair room
- Increased employee satisfaction through the implementation of a comprehensive onboarding program for new hires.
- Contributed to store growth by identifying areas of improvement within administrative processes, resulting in increased productivity levels.
- Oversaw development and implementation of improvements to support network operations.
Operations Specialist
Apple
09.2019 - 02.2022
- Creating a clear line of communication with leadership & support leaders whenever operations needed support & helped other team members understand how to properly demonstrate when we would need it
- Owned the 2nd most runners (1,465) as a part-timer along with owning the fastest runner time (1:15)
- Utilized new organization strategies within the backstage area to increase efficiency with APU confirmation times along with APU runner times
Education
Associates - Psychology
Northern Virginia Community College
Annandale, Virginia01.2023
Skills
- Action oriented
- Client relationship building
- Teamwork and collaboration
- Innovation management
- Software installation
- Device configuration
- Attention to detail
- Hardware repair
Personal Information
Hobbies: Blood donor, Cooking, Podcasting, Fitness
Timeline
Genius Admin
Apple
09.2019 - Current
Operations Specialist
Apple
09.2019 - 02.2022
Associates - Psychology
Northern Virginia Community College
Similar Profiles
Desirae RuedaDesirae Rueda
Specialist at AppleSpecialist at Apple
Luca MaestriLuca Maestri
CFO at AppleCFO at Apple
Nicole DiazNicole Diaz
Specialist at AppleSpecialist at Apple