SOYICA HARRELL
Customer Relations/ Customer Service
Raleigh,North Carolina
Summary
PROFESSIONAL SUMMARY As a customer- centric individual with extensive years of experience in a face-to-face customer service challenge. This position is a great fit for thine background and proven commitment to creating excellence customer experience and relations. Versatile administrative assistant with an associate in business administration and training in a wide range of office administration tasks. Successful record of exceeding customer expectations under pressure and in a team environment. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills eager to secure a customer service position or receptionist position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work History
Preschool Teacher/ Toddler Teacher
Raleigh Rescue Mission
Raleigh, NC
03.2022 - 02.2023
- Observing each child to help them improve their social competencies and build self-esteem
- Supported students in developing self-esteem and self-confidence.
- Provide tools and resources for children to use and explore during learning and play activities.
- Guided students to develop social, emotional and physical skills.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Assisted and supervised 5-8 children through entire school day.
Transportation Specialist/Operator
MV Contract Transportation
Raleigh, NC
10.2019 - 03.2022
- Maintaining clients documentation for filing and recording
- Managing travel logs of pertinent locations, travel time, and work hours
- Communicating effectively to dispatchers and management and staff necessary events and reporting
- Coordinated schedules and communicated changes to customers and dispatcher.
- Worked with dispatcher to resolve issues and correct delays.
- Analyzed transportation data to identify improvement route opportunities.
- Met safety and regulatory standards for full operational compliance.
- Provided timely transportation of diverse clients to healthcare facilities.
- Improved workflow and productivity by implementing upgraded processes.
- Helping to loaded and secured ambulatory and Non ambulatory passenger onto van.
- Worked with service providers to resolve issues and correct delays.
Customer Service Specialist/Customer Service Representative
EveriWear Apparels
Winterville, NC
01.2015 - 10.2019
- Maintaining accurate customers’ accounts in company's system
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
Education
CERTIFICATIONS Public Notary -
Wake Technical Community College
Raleigh, NC 06.2019 - 06.2026
Associate of Science - Business Administration
Pitt Community College
Winterville, NC 08.2017 - 05.2018
Associate of Arts - Graphic Communications
Pitt Community College
Winterville, NC 01.2014 - 05.2016
Skills
Customer Service Adobe Photo Shop/Editorundefined
Timeline
Preschool Teacher/ Toddler Teacher
Raleigh Rescue Mission
03.2022 - 02.2023
Transportation Specialist/Operator
MV Contract Transportation
10.2019 - 03.2022
CERTIFICATIONS Public Notary -
Wake Technical Community College
06.2019 - 06.2026
Associate of Science - Business Administration
Pitt Community College
08.2017 - 05.2018
Customer Service Specialist/Customer Service Representative
EveriWear Apparels
01.2015 - 10.2019
Associate of Arts - Graphic Communications
Pitt Community College
01.2014 - 05.2016
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