Soyre Pena
Summary
Problem-solver with exceptional communication, and HR background with proven skills and experience using applicant tracking systems, handling employee relations matters, and processing high-volume recruitment through robust strategies. Possess position knowledge of federal policies that will be applied to ensure that all HR-related issues are consistently and effectively managed in accordance with the company's policy and applicable laws.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Human Resource-Security Assistant
VA-Hudson Valley Health Care System
Montrose, NY
04.2021 - Current
- Collecting appropriate background information, tracking and reviewing data, completion of reports, maintaining databases and processing follow-up actions on various security related matters and assisting with suitability adjudications.
- Reviewing position risk sensitivity levels as full assistant to the Personnel Security Specialist.
- Serving as the initial point of contact for new appointees including but not limited to paid or without compensation employees, volunteers, students, residents, and contractors.
- Reviewing information submitted by the requesting office to validate level of background required, entering appointee information into a local data base tracking system and referring appointee for fingerprinting.
- Initiating, reviewing and releasing appointees background investigations in the Office of Personnel Managements Electronic Questionnaires for Investigations Processing (e-App) system.
- Maintaining logs of current employees who are in public trust positions and ensuring reinvestigations are initiated, reviewed and released using e-App within the required timeframe as per policy.
- Taking and transmitting electronic fingerprints for appointees or when the FBI returns fingerprints unclassifiable for various reasons.
- Assisted candidates with application processes by answering questions about performing background checks, provided assistance in completing OF-306 forms and answer any HR recruitment related questions.
- Supporting the programming of PIV cards after being manufactured and performing minor PIV troubleshooting of the PIV System during malfunctions and resolve system issues.
- Reviewing applicant's data ensuring that the submitted information matches the demographic data and that all required information has been provided.
- Assisted customers to resolve complex human resources through both oral and written correspondence.
- Contributed with HR staff and management officials in all the areas of recruitment by completing background investigation task in a timely matter.
- Review recruitment package on USA staffing to ensure an investigation can be properly initiated for the applicant.
- Cultivates collaborative relationships with various departments by applying technical knowledge and experience to develop and implement processes and practices with the intent of meeting the agency's needs.
- Demonstrates skill in written and oral communication techniques related to developing and delivering various forms of correspondence to leadership, such as status reports on open and close investigations.
- Efficiently delivered personnel information to management for speedy corrective action.
- Perform eOPF document upload, Conducts regulatory research to provide a thorough response. Uses various Human Resources software programs to create electronic case file.
- Provides administrative support by responding to questions, complaints, problems or situations, and providing explanations of HR policies.
- Based on instruction, conducts fact-finding investigations; researches laws, policies, regulations, and reference materials or guidance in order to assist in problem resolution.
- Assists specialists by maintaining automated databases in order to track information and extract data used to generate documents, records, and reports.
- Provided customer service support to answer questions regarding benefit plan coverage and eligibility criteria for onsite employees.
- Stayed current with benefits trends and legislation through continuous education and professional development.
- Investigate personnel inquiries and assisting senior HR Specialists with finding options available to the customer.
Advanced Medical Support Assistant
VA-Hudson Valley Health Care System
Montrose, NY
08.2017 - 04.2021
- Schedules patient appointments.
- Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and provides the necessary recommendations to ensure compliance or corrective actions and the appropriate level of access.
- Maintains effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge.
- Communicates with non-VA medical facilities; facilitates/processes secure messaging with the patient and team; notifies patients of appointments.
- Manages a tracking system for follow up care such as Return to Clinic Orders, Recall, consults, tests, etc.).
- Participates in team huddles and team meetings to manage and plan patient care.
- Sets priorities and deadlines, adjusts the flow and sequencing of the work to meet team and patient needs.
- Works with the team to reinforce the plan of care and self-help solutions and enters appropriate information into the electronic record.
- Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); manages electronic wait list to verify and validate accuracy and resolve issues.
- Participates and provides input in problem solving on operational issues or procedures in team meetings, performs administrative follow up actions.
- Participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluates patient information and clinic schedule lists to determine whether patient is vested.
- Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.
- Plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor.
- Reports backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record.
- Maintains the confidentiality of information obtained to carry out required duties.
- Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.
- Works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required.
Education
High School Diploma -
South Bronx High School
Bronx, NYSkills
- Bilingual- English / Spanish - Advanced
- Proficient in Microsoft Office programs - Word, Excel, Outlook
- USA Staffing
- HR-Smart
- Human Resources Support
- PIV- Enrollment/Sponsoring
Languages
Spanish Native
Certification
- Annual VHA HR Recruitment and Retention Training
- HR-SMart: Employee Relations/Labor Relations Personnel Actions
Timeline
Human Resource-Security Assistant
VA-Hudson Valley Health Care System
04.2021 - Current
Advanced Medical Support Assistant
VA-Hudson Valley Health Care System
08.2017 - 04.2021
- Annual VHA HR Recruitment and Retention Training
- HR-SMart: Employee Relations/Labor Relations Personnel Actions
High School Diploma -
South Bronx High School
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