Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paige Harthun

Casper,WY

Summary

Dynamic IT and Service Management professional with over 10 years of experience in HR Service Delivery and employee workflows, specializing in consulting for a diverse portfolio of global clients across various industries. Proven expertise in designing and implementing tailored solutions that enhance user experience and drive engagement, currently serving as an Experience Design Consultant and Services Lead. Committed to transforming client visions into reality through best practices and scalable solutions, creating engaging digital experiences that streamline workflows and elevate employee satisfaction. Adept at developing impactful designs and comprehensive solutions while fostering productive client relationships and maintaining high standards in project execution.

Overview

4
4
years of professional experience

Work History

Experience Design Consultant & Experience Design Services Lead

Stridepath Consulting (The Anti)
07.2024 - Current
  • Client Collaboration: Work with diverse clients to create customized ServiceNow portals that meet their specific industry needs.
  • Automation & Engagement: Drive automation and improve employee engagement by developing user-friendly digital front doors that streamline daily tasks.
  • Specialization Areas: Focus on Employee Center, EC Pro, Service Portal, Onboarding, Life Cycle Events, Alumni, Anonymous Report Center, Kiosk, Virtual agent/Chat.
  • Client Relationships: Build strong client relationships through open communication during the design process.
  • Innovative Design: Develop creative design concepts tailored to clients' unique needs.

Lead Program Manager - HR Service Delivery

Intermountain Healthcare
10.2022 - 07.2024
  • HRSD Implementation: Led the implementation of HR Service Delivery for 70,000 employees, managing over 800 HR agents using agent assist tools to standardize processes and reduce resolution time.
  • Project Management: Oversaw projects for process mapping, design improvements, and ServiceNow solutions for HR Service Delivery and Lifecycle Events, including onboarding and offboarding, as well as designing EC Pro and New Hire portal.
  • Team Leadership: Directed cross-functional teams in operational support, maintenance, and performance monitoring to improve service delivery.
  • Strategic Alignment: Facilitated executive meetings to ensure system initiatives align with business goals, leading to successful software implementation.

Revenue Cycle Education Architect

Intermountain Healthcare
10.2021 - 10.2022
  • Project Management: Developed and managed project deliverables for curriculum design related to Epic modules, collaborating with stakeholders to assess and implement effective digital solutions.
  • Learning Module Design: Created engaging and interactive learning modules that prioritize user experience and practical application.

Instructional Designer/Learning Management System Administrator

West Virginia University Hospital
06.2021 - 10.2021
  • Software Implementation: Led the implementation of new Learning Management System (LMS) software to enhance user experience and compliance training.
  • Stakeholder Collaboration: Worked with stakeholders to identify learning needs and create digital solutions that boosted overall engagement.

Education

Master of Ed - Learning and Technology

Western Governors University
10.2021

Bachelor of Science - Healthcare Administration

Montana State University
05.2013

Associates - Respiratory Care

Montana State University
05.2010

Skills

  • Agile process implementation
  • Analytical problem-solving
  • Client relations management
  • Certified in ITIL framework
  • Design prototyping, wireframing
  • Effective communication and facilitation
  • Process analysis and design
  • UI/UX design best practices

Timeline

Experience Design Consultant & Experience Design Services Lead

Stridepath Consulting (The Anti)
07.2024 - Current

Lead Program Manager - HR Service Delivery

Intermountain Healthcare
10.2022 - 07.2024

Revenue Cycle Education Architect

Intermountain Healthcare
10.2021 - 10.2022

Instructional Designer/Learning Management System Administrator

West Virginia University Hospital
06.2021 - 10.2021

Bachelor of Science - Healthcare Administration

Montana State University

Associates - Respiratory Care

Montana State University

Master of Ed - Learning and Technology

Western Governors University

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