Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sharif Parish

Overview

7
7
years of professional experience
1
1
Certification

Work History

Healthcare Liasion & IT Support Specialist

VillageMD
, NJ
06.2023 - Current
  • Acted as the primary liaison between healthcare professionals and IT teams, ensuring effective communication and problem resolution.
  • Conducted regular system diagnostics and troubleshooting, significantly reducing downtime and enhancing system reliability.
  • Led the installation and maintenance of healthcare IT systems, improving patient care efficiency.

Help Desk Support Specialist

NXTDoor Solutions
Piscataway, NJ
03.2021 - Current
  • Delivered remote technical support, efficiently resolving hardware, software, and application issues for users, showcasing adept problem-solving abilities and a commitment to excellent customer service.
  • Actively collaborated with senior IT support staff to escalate and resolve complex IT problems, ensuring quick and effective solutions to maintain optimal operational flow.
  • Compiled and managed detailed records of customer interactions, technical issues, and resolutions in a knowledge database, enhancing the support process and contributing to the overall team's learning.

Operations Manager

CVS Health
Edison, NJ
01.2022 - 07.2022
  • Oversaw daily operations, leading a team to achieve exceptional levels of efficiency and customer satisfaction, demonstrating strong leadership and organizational skills.
  • Implemented technology solutions to streamline workflow and improve operational processes, resulting in increased productivity and reduced costs.
  • Cultivated a culture of continuous improvement by introducing training programs and performance metrics that significantly improved operational efficiency and employee engagement.

Senior Insurance Agent

Hawthorne Advisors
Warren, NJ
06.2019 - 12.2020
  • Provided comprehensive insurance solutions to clients, leveraging advanced IT tools to analyze and customize insurance plans, showcasing the ability to integrate technology with client service.
  • Developed and implemented IT solutions that streamlined insurance processing and customer service, enhancing operational efficiency and client satisfaction.
  • Conducted detailed market and client data analysis using IT systems to inform risk assessment and policy customization, demonstrating a blend of analytical skills and technical proficiency.

Shift Lead

Michael Kors
Elizabeth, New Jersey
09.2016 - 03.2019
  • Led and motivated a team of 10+ employees, fostering a collaborative environment and enhancing team performance through effective leadership and communication.
  • Managed shift operations, ensuring high levels of customer service and operational efficiency, demonstrating organizational and problem-solving skills.
  • Implemented training programs for new employees, highlighting a commitment to development and efficiency, while also ensuring adherence to company policies and technology use, which showcases an ability to teach and adapt technology in a fast-paced environment.

Education

Associate of Arts - Business

Middlesex College
05.2024

Skills

  • System Administration and Technical Support
  • Cybersecurity Principles and Practices
  • Cloud Technologies and Services
  • Adaptability and Continuous Learning
  • Stakeholder Engagement and Relationship Building
  • Effective Communication and Team Collaboration
  • Problem-Solving and Critical Thinking

Certification

  • Cybersecurity Professional Certification, [2024]
  • Project Management Certification, [2023]

Timeline

Healthcare Liasion & IT Support Specialist

VillageMD
06.2023 - Current

Operations Manager

CVS Health
01.2022 - 07.2022

Help Desk Support Specialist

NXTDoor Solutions
03.2021 - Current

Senior Insurance Agent

Hawthorne Advisors
06.2019 - 12.2020

Shift Lead

Michael Kors
09.2016 - 03.2019

Associate of Arts - Business

Middlesex College

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Sharif Parish