Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Sparkle Ackerman

Southfield,MI

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Effective and driven individual that is highly skilled in various avenues of employment. Adaptive and friendly in any environment.

Overview

11
11
years of professional experience

Work History

Hairstylist

Sparkling Stars Hair Braiding and More
Detroit, MI
06.2013 - Current
  • Greeted customers, answered phones and booked appointments.
  • Provided consultations to clients about their desired hairstyle and hair care needs.
  • Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
  • Maintained cleanliness of work station by sanitizing tools and equipment between uses.
  • Assisted other stylists with busy periods in the salon.
  • Created updos for special occasions like weddings or proms.
  • Upsold additional services when appropriate to increase sales volume.
  • Tracked inventory of supplies used for styling services.
  • Developed relationships with new clients through referrals from existing customers.

Content Review Analyst

Accenture Flex
Detroit, MI
07.2022 - 01.2024
  • Provided technical assistance when needed during the testing phase of a product launch or update.
  • Reviewed online content for compliance with company standards and policies.
  • Documented detailed notes on changes made to ensure accuracy and consistency in content review process.
  • Conducted research and analysis of current trends in digital media, including video, audio, images, text.
  • Provided guidance and support to other Content Review Analysts on best practices for reviewing content.
  • Monitored social media accounts for inappropriate or offensive comments and content.
  • Verified facts, dates and statistics using standard reference sources.

Level 1 Facilities

Michigan State Universtiy
East Lansing, MI
10.2015 - 01.2016
  • Conducted regular inspections of building systems, such as plumbing and electrical wiring, to identify potential problems before they arise.
  • Created reports on energy usage trends to identify areas of improvement for energy conservation initiatives.
  • Responded to emergency situations within the building, such as fires or flooding, by coordinating clean up efforts with appropriate personnel.
  • Ensured compliance with safety regulations through regular inspection of fire extinguishers, smoke alarms, exit signs.
  • Developed procedures for handling hazardous waste disposal in accordance with federal laws.
  • Checked common areas and conference rooms regularly to verify cleanliness and order.

Education

Bachelor of Arts - Human Development And Family Studies

Michigan State University
East Lansing, MI
12-2021

Skills

  • Networking expertise
  • Business Management
  • Schedule Management
  • Relationship building and management
  • Social Media Monitoring
  • Content Management
  • Cultural Awareness
  • Customer Service
  • Professional Demeanor

Affiliations

Mentored and developed their skills as content reviewers in Bangalore India

Accomplishments

  • Employee of the month at Sparkling Stars Hair braiding and more
  • In the top 20 for highest reviewers during my time at Accenture Flex

References

References available upon request.

Timeline

Content Review Analyst

Accenture Flex
07.2022 - 01.2024

Level 1 Facilities

Michigan State Universtiy
10.2015 - 01.2016

Hairstylist

Sparkling Stars Hair Braiding and More
06.2013 - Current

Bachelor of Arts - Human Development And Family Studies

Michigan State University

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Sparkle Ackerman