Spencer A. Larsen
Elevance Health
Indianapolis,IN
7
years of professional experience
Led the advancement of POWERBI within my company.
Work History
Senior Business Information Analyst
1 Year 10 Months- Analyze and edit sensitive healthcare financial data pertaining to patient information (medical billing, claims) in hospitals in California, Nevada, and Arizona
- Distribute and administer five weekly and five monthly reports (Hospice Care, PPEO) to a national government agency accurately and in a timely manner
- Collaborate with all lines of business(Nurses, Business Information Analysts, Directors) nationwide, ensuring data is exported accurately
- Mitigate and troubleshoot internal and external issues, providing corrective action
- Provide critical input in staff and other process improvement meetings
- Utilize reporting tools such as Microsoft Excel, POWERBI, Denodo, Tableau, and Spark AI
- Currently working remotely to support business needs
Customer Care Lead
6 Months- Drive sales by fulfilling 80 + customer orders weekly in a timely manner
- Lead production meetings internally to cover issues and prepare for future achievements
- Adhere to customer discrepancies and action urgently
- Serve as a key liaison between Human Resources, Production, IT, Customer Care/Customization internally to achieve and exceed business needs
- Manage large scale projects for athletes, new stores and Lids events
- Analyze and report key data utilizing POWERBI, Excel, pertaining to fulfillment, e-commerce, and consumer trends
- Answer 20+ phone calls daily from stores/customer pertaining to inventory and customer orders
Client Solutions Manager
1 Year 9 Months- Recognized as a subject matter expert by internal and external customers
- Increased branch sales by 40% by creating a sense of urgency
- Achieved Key Performance Indicators weekly
- Supported 26 Mainfreight branches and carriers in regards to best practice
- Resolved logistical issues in a timely manner and provided corrective action
- Recognized as the key liaison for JP Morgan Chase, reporting on key trends utilizing PowerBI, Excel, and SaaS, and SAP
- Held accountable for analyzing profit and loss statements weekly
- Directed and provided elite leadership for the deployment, installation and technology for five JP Morgan projects
- Conducted seven Quarterly and Annual Business Reviews with JP Morgan Chase that required strong attention to detail
- Recorded and organized inventory regarding JPMC product stored in each Mainfreight warehouse
- Accountable for third-party oversight for end-to-end shipment cycle
- Able to build strong relationships with clients
- Educated internal and external partners on company protocols in the formulation and execution of SOP’s and SLA’s
Operations Associate
5 Months- Top liaison to the field sales team
- Recognized as the most detail-oriented team member by management
- Proven capable of adapting to change within the business
- Ensured customer(s) received product in a successful manner
- Utilized Salesforce, POWERBI, Excel, Tableau to analyze and extract key customer data
- Partnered with all levels of business(General Manager, Director of Installation, Warehousing, Installers), sustaining accuracy in regards to product development and shipment
Warehouse Operations
8 Months- Exceeded the KPI expectation for shipping costs
- Decreased the lead time for customer shipments
- Analyzed data by utilizing POWERBI and SQL to identify business trends
- Supported the inbound and outbound of 500+ packages daily
Guest Services Representative
1 Year 8 Months- Represented the university spirit to enhance guest experience
- As a graduate student, I was hired out of 30 candidates for this position
- Provided stellar customer service, in a fast-paced environment
- Analyzed and reported in regards to revenue and ticket sales through Microsoft Excel, POWERBI, and Workday
Education
M.S. - Sport Management
B.S. - Sport Management
Skills
Microsoft Office
Google Suite
POWERBI
Salesforce
Zendesk
Shopify
SharePoint
SAP
SaaS
Denodo
Workday
Tableau
SQL
AWARDS
Eagle Scout Award
Timeline
Senior Business Information Analyst
Elevance Health
11.2024 - CurrentRead More
Customer Care Lead
Lids
04.2024 - 10.2024Read More
Client Solutions Manager
Mainfreight
01.2022 - 10.2023Read More
Operations Associate
West Shore Home
07.2021 - 12.2021Read More
Warehouse Operations
Amazon
10.2020 - 06.2021Read More
Guest Services Representative
Vanderbilt University
10.2019 - 06.2021Read More
Western Kentucky University
B.S. from Sport Management
Read More
Middle Tennessee State University
M.S. from Sport Management
Read More