Spencer Arndt

Learning to preform maintenance, modifications and repairs on many different models of Land Cruiser's from all over the world alongside a very experienced Technician.

• Contributed to a safe working environment by following company safety protocols and reporting any hazards or violations observed.
• Replaced and installed new machinery, equipment and parts.
• Completed detailed reports outlining work performed, including any recommendations for future improvements or upgrades required.
• Promoted a culture of continuous improvement within the team by actively seeking feedback from colleagues and incorporating suggestions into daily practices.
• Minimized errors during installations by meticulously following established guidelines for assembling, wiring, and calibrating equipment.
• Expanded technical skill set by actively seeking opportunities to work on various types of equipment and systems, gaining experience in diverse industrial settings.

Took care of daily operations for a fine dining restaurant in Park City, Utah. I spent 2-3 days a week as the Assistant Manager, another 2-3 days as the Lead Server.

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Developed strong working relationships with staff, fostering a positive work environment.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Generated repeat business through exceptional customer service.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Supervised day-to-day operations to meet performance, quality and service expectations.

Serve tables, take orders and wait on customers. Maintaining a high level of professionalism in a fine dining restaurant. In charge of training all new staff and helping the General Manager with daily tasks as well as setting a good example and leading the staff.

• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
• Answered customers' questions, recommended items, and recorded order information.
• Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
• Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
• Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
• Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.