Spencer Blackwell
Tulsa,OK
Summary
Seasoned professional in executive management known for high productivity and efficient task completion. Skilled in strategic planning, financial oversight, and team leadership. Excel in communication, problem-solving, and adaptability to drive organizational success.
Overview
7
7
years of professional experience
Work History
Senior Care Advisor
InCare
, OK
10.2024 - Current
- Provided support and direction to families dealing with the challenges of caring for an elderly relative.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Coordinated care with referral source partners in order to build relationships.
- Communicated effectively with physicians, nurses and other healthcare professionals concerning patient care issues.
COO
Edison Health Solutions
Tulsa, OK
10.2023 - 09.2024
- Led employees to develop high-performing diverse teams and deliver on ambitious goals and objectives.
- Led strategic planning and execution to enhance profitability and company growth.
- Enhanced operational systems, processes, and best practices for greater efficiency.
- Assisted in budgeting process by evaluating costs and allocating resources appropriately.
- Collaborated with other C-level executives in developing business strategies.
VP Systems & Integration
Edison Healthcare
Tulsa, OK
01.2021 - 10.2023
- Maintained relationships with key stakeholders by attending meetings and responding promptly to inquiries or requests for information.
- Implemented process improvement procedures.
- Advised senior executives on approaches for resolving complex issues impacting operations.
- Spearheaded efforts to enhance customer service processes while maintaining quality assurance standards.
VP of Operations
Edison Healthcare
Tulsa, OK
01.2020 - 01.2021
- Tracked key performance indicators related to customer satisfaction, sales volume, cost savings.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Oversaw the execution of marketing campaigns and promotions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Director of Operations
Edison Healthcare
Tulsa, OK
10.2018 - 01.2020
- Established operational guidelines and identified opportunities for improvement.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Assisted in the development of proposals and presentations for potential implementation projects.
Education
Bachelor of Science - Marketing
Oklahoma State University
Stillwater, OK12-2012
Skills
- Team building
- Conflict resolution
- Communication skills
- Strategic planning
- Problem solving
- Process improvement
- Decision-making
- Customer service
Timeline
Senior Care Advisor
InCare
10.2024 - Current
COO
Edison Health Solutions
10.2023 - 09.2024
VP Systems & Integration
Edison Healthcare
01.2021 - 10.2023
VP of Operations
Edison Healthcare
01.2020 - 01.2021
Director of Operations
Edison Healthcare
10.2018 - 01.2020
Bachelor of Science - Marketing
Oklahoma State University